Apex Systems is hiring for aHYBRID Operations Support Specialist opportunity with our client in Phoenix, AZ. Job details are below. If you are interested, please apply and email an updated copy of your resume to Kayla at [email protected]

Job Title: Operations Support Specialist
Contract Duration: 6 months with the potential to extend
Rate Range: $16-$17/HR
Hours: 8:30 am - 5 pm
Location: Phoenix, AZ - hybrid role
(Hybrid schedule is 3-5 days a week in office per month)
**Background check is required for this role!**
Job Description:

• Data entry
• Updating fields such as name, address, account numbers, Auction IDs, price, and much more
• Process and enter transportation orders via computer application
• Follow up to ensure orders are correctly submitted.
• Update incorrect or deficient information and/or data.
• Create spreadsheets or organize existing data to track important customer orders.
• Handle inbound and outbound phone calls to customers.
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.
• Professionally note and document orders to communicate between systems and external clients.
• Clear order enrichment failures.
• Perform other tasks and duties as directed by the department manager or Supervisor.

Job Requirements:

• Candidate must have stable internet connection with required bandwidth.
• Accurate typing and data entry skills.
• Able to manage multiple tasks in a fast-paced environment.
• Highly adaptable to process and system changes.
• Must be detail oriented with good judgment and problem-solving skills
• Effective time management and self-starter.
• Able to initiate and manage a mixture of outbound and inbound calls, emails and SMS.
• Strong knowledge of Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Able to demonstrate empathy and de-escalate frustrated clients and vendors
• Transportation or general automotive experience a plus.
• Must be persistent to obtain all info to confirm order requirements.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.