Vendor Management Specialist

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Vendor Management Specialist will perform monthly reconciliation of accounts with vendor and ECU Health Revenue cycle Dept for accurate account status. In addition, quality assurance audits will be performed for each vendor to monitor their performance relative to ECU Health standards.

This role will be responsible for reporting and trending vendor performance to ECU Health Revenue Cycle leaders to assist in measuring vendor effectiveness and contract decisions. In addition, the specialist will be the direct contact between vendor and ECU Health to ensure effective resolution to issues.

This position represents ECU Health and the Revenue Cycle team by adhering and upholding the ECU Health Mission, Vision, and Values, and ECU Health Service Performance Standards in providing the highest quality service. They will support their co-workers, engage in positive interactions, and provide helpful assistance in anticipating and responding to the needs of our customers/patients.

Responsibilities

1. Manages accounts receivable follow-up processes and workflows.

2. Provide updates on vendor status and make recommendations to leadership on vendor performance.

3. Responsible for monitoring accounts to ensure all receivables/transactions are current.

4. Review vendor invoices monthly, investigate and address inaccuracies, as well as provide Manager/Director with insights into billing variances.

5. Troubleshoot, test, monitor all file exchanges.

6. Work with ECU Health Information Services staff to resolve any issues with file transfers and data exchange, if valid.

7. Perform monthly quality reviews of sample accounts to ensure that accounts have been placed with the correct
vendor, the vendor has worked within established guidelines, and that vendor is closing accounts as expected.

8. Partner with external vendor(s) and ECU Health internal resources to monitor and ensure all processes are working to
provide world class customer service.

9. Address customer service complaints, vendor questions and provide Manager / Director insight into customer service trends.

10. Coordinate with vendor to ensure all performance metrics are achieved consistently.

11. Use analytical tools and methodologies to analyze data and key vendor deliverables.

12. Assist in creating action plans, and monitor established action plans, regarding vendor non-compliance or non-performance issues to drive ECU Healths service levels.

13. Participate in new vendor negotiations and provide recommendations to ECU Health contract decision makers.

Skill Set Requirement:

Ability to make good judgments in demanding situations.

Ability to react to frequent changes in duties and volume of work.

Effective communication skills.

Ability to listen empathetically.

Ability to logically and accurately organize details.

Ability to manage multiple tasks with ease and efficiency.

Self-starter with a willingness to try new ideas.

Ability to work independently and be result oriented.

Positive, can-do attitude coupled with a sense of urgency.

Effective interpersonal skills, including the ability to promote teamwork.

Strong problem-solving skills.

Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders.

Ability to use various computer applications including EPIC.

Excellent PC operating skills (keyboard, mouse) and use of MS Office.

Broad knowledge of health care business office practices and principles.

Basic math skills and knowledge of general accounting principles.

Maintains confidentiality of sensitive information.

Knowledge of Business Office policies and procedures.

Knowledge of local, state and federal healthcare regulations

Minimum Requirements

Required Education/Course(s)/Training:

High School Diploma or Equivalent certificate

2 years of experience in a healthcare business environment or 1 year prior financial and/or business analytics experience

Prior experience in revenue cycle vendor management, supply chain operations, vendor procurement, or contract sourcing

Preferred Education:

Associate degree and/or 4+ years related work experience.

Required Certification/Registration: None

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.