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Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

Job Summary:

Responsible for managing technology infrastructure including cloud environments and services, any on-premises hardware, operating systems, databases, networks, telecom and other core technology such as productivity applications and collaboration tools. Also provides leadership over the IT Help Desk and Customer Service. Delivers infrastructure related technology projects providing leadership over relevant teams. Manages vendor relationships and product roadmaps to meet strategic goals of the department. Responsible for IT infrastructure operating and capital budgets.

What you will do: (Responsibilities)

• Responsible for ensuring smooth operation of enterprise-wide IT infrastructure such as servers, storage systems, desktops, laptops, mobile devices, telephony, Wi-Fi, etc.
• Support configuration, maintenance, and operations of core IT applications such as e-mail, collaboration tools, SharePoint, etc.
• Support and maintain corporate wide and local networks for the company including serving in an advisory capacity for vendor partners
• Support and maintain NBA applications and systems for basketball operations and games
• Assist Legal with discovery and litigation matters
• Lead IT Help desk function to provide IT support for company and outside events such as concerts, shows, etc.
• Provide direction and direct input on architecture and design of infrastructure related initiatives
• Partner with CITO to implement required information security controls and tools
• Lead IT infrastructure roadmap planning and management efforts
• Deploy and manage appropriate tools and controls to monitor and manage production infrastructure and systems
• Build strategic vendor and partner relationships and ensure Service Level Agreement and escalation resolutions are met
• Manage expenses and capital budgets for the department

What we need from you: (Required Skills/Abilities)

• Comprehensive knowledge of and experience with information technology infrastructure including hardware, operating systems, storage, and processing technologies
• Ability to troubleshooting networking technologies including Local Area Networks, Wide Area Networks, routers, switches, and other communications equipment
• Comfort with installing and operating IT infrastructure and networks in cloud environments such as Microsoft Azure, AWS, or Google Cloud
• Knowledge of VMware and Cisco technologies

Education and Experience:

• Bachelor's degree in computer science or equivalent work experience
• Master's degree in computer science, MIS is a plus
• At least 8 years of experience in a senior IT leadership role overseeing enterprise infrastructure and cloud operations
• Experience running and leading IT Help Desk and support functions using ITIL standards
• Experience in strategic planning and execution
• Experience contracting, negotiating with vendors on IT procurement
• Expertise in information security technologies and best practices
• Experience with project management
• Experience with visual modelling tools

Physical Requirements:

• Ability to lift up to 25 lbs. of equipment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!

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