Welcome Center Specialist |Part-time| Acrisure Arena

Palm Desert, California

Employer: AEG
Industry: Ticket Sales and Services
Salary: $20 per hour
Job type: Part-Time
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Overview

The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

This role will pay an hourly wage of $20 per hour.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until Oct 1, 2024

Responsibilities
  • Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
  • Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
  • Front desk responsibilities
  • checking-in program participants
  • conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
  • welcome the public, provide venue information and directions
  • Professionally and accurately execute policies and procedures
  • Intake and outtake of skate and equipment rentals for the public
  • Help with sizing, lacing & cleaning skates upon return
  • Support birthday party schedules, set-up, and execution
  • Communicate clearly and professionally with guests and staff
  • Execute policies and procedures professionally and accurately
  • Accurately handle register transactions
  • Process transactions for purchases and rentals
  • Daily cleaning tasks within the department
  • Support in-rink concessions - pizza, popcorn, snacks, and drinks service & sales
  • Attend all required training sessions and staff meetings
  • Maintain a clean and safe facility
  • Responsible for alerting managers to any unsafe or potentially hazardous ice conditions

Qualifications
  • Recreation facility or other customer service front desk experience
  • Cash & sales transaction management
  • League, facility schedule management
  • Strong verbal communication skills, with the ability to present and communicate with customers
  • A high degree of personal integrity and consistently put the interests of the organization first
  • Excellent communicator

Preferred Experience & Qualifications:
  • Experience with youth sports at the recreational and elite level
  • Understanding of event and on-ice programming
  • 2+ years work experience at an ice facility or other related sports complex
  • Experience with sports scheduling software (preferably DAYSMART)
Created: 2024-08-22
Reference: 2089678
Country: United States
State: California
City: Palm Desert

About AEG

Founded in: 1994
Number of Employees: 28000

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