Work Control Specialist

Posting Details
Posting Details

Posting Number
S05910P

Position Title
Work Control Specialist

Functional Title

Department
Facilities Management

Salary Range
$39,000-$42,000 Depending on Qualifiations

Pay Basis
Monthly

Position Status
Regular full-time

Location
Richardson

Position End Date (if temporary)

Posting Open Date
09/11/2024

Posting Close Date

Open Until Filled
Yes

Desired Start Date
10/07/2024

Job Summary
Provide quality support for the campus community with a high degree of customer service; troubleshoot and ensure customer issues are resolved in a timely manner. To process work requests and general maintenance reports for campus, including (but not limited to) requests for maintenance, signs, minor construction, moves, events, and other Facilities Management services. Responsible for the prompt handling and data entry of any timecards and paperwork turned in to the Work Order Center for processing.

Minimum Education and Experience

- High School diploma or equivalent
- 3-5 years experience in customer service in a service or call center.
-An equivalent combination of education and experience will be accepted.

Preferred Education and Experience

Essential Duties and Responsibilities

• Provide customer service by acting as point of contact between the University community and Facilities staff. Receive calls from campus for reports and/or questions on facilities services, such as maintenance, moves, events, and minor construction.

• Process work requests in our work management system via requests from campus staff and faculty and project managers. Send confirmations to customers, and relay information to appropriate shops for handling.

• Assist shop supervisors with work order review in work management system; letting them know of any errors or incomplete record keeping.

• Other duties as assigned

Physical Demands and Working Conditions

Physical Activities

Working Conditions

Additional Information
Work Notice: Work will be performed on site and in-person.
May be required to report to on-site work location during campus closure.
May be required to report to on-site work location during inclement weather.

What we have to offer:
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefit package including:

• Competitive Salary
• Tuition Benefits
• Internal Training
• Medical insurance - including 100% paid employee medical coverage for full-time employees
• Dental Insurance
• Vision Insurance
• Long and short-term disability
• Retirement Plan Options
• Paid time off
• Paid Holidays

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

About UT Dallas The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A collection of people, ideas and perspectives is crucial to our vision and mission. UT Dallas is a place where members of the community are welcomed, treated fairly, and encouraged to their pursuit of excellence.

Special Instructions Summary

Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE , including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .