Workforce Development Specialist (Customer Solutions Rep)
Austin, Texas
Employer: Texas Workforce Commission
Industry: Eligibility Interviewers
Salary: $3370.00 per month
Job type: Full-Time
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 9001 N Interstate 35 STE 110, Austin.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
An individual who embodies our values of Customer Focus, Accountability, Quality, Teamwork & Integrity. You are proactive and desire to empower our local businesses by developing and maintaining working relationships, while assessing the needs of regional and prospective employers and providing solutions.
WHAT YOU WILL DO:
The Workforce Development Specialist II performs routine (journey-level) employment work. Work involves conducting interviews to assess client needs, disseminating information and facilitating access to workforce development programs, and providing employment counseling services. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
-Effectively counsel customers in relation to job opportunities by providing employment and job matching services to job seekers including, database searches for qualified applicants based upon current employer job orders, assists customers with conducting job searches through various matching systems including but not limited to: WorkInTexas and automated labor exchange programs.
-Update applications to ensure maximum exposure of customers to employment opportunities and refers qualified customers on job postings.
-Provide customer guidance with entering accurate and appropriate information in WorkInTexas.
-May interface with Business Services Unit to provide employment and matching services to applicants.
-Use Internet, career exploration and resume software as well as other software and resource materials to assist customers with their job search efforts.
-Provide customers with information and referral to the labor market, local workforce system programs, education and training activities in order to reach program and system goals.
-Assist with creating, developing and presenting appropriate resource materials to customers.
-Facilitate workshops and/or classroom activities by utilizing effective presentation and group management skills.
-Facilitate customer access to Workforce System services which may include special services such as Workforce Innovations Opportunity Act (WIOA), Supplemental Nutrition Assistance Program Employment and Training (SNAP E and T), Temporary Assistance for Needy Families (CHOICES / TANF), Child Care Services (CCS), Job Corps, Trade Adjustment Assistance (TAA), Unemployment Benefits Services (UBS), Reemployment Services and Eligibility Assessment (RESEA), other programs and supportive services.
-May involve service information dissemination, explanation of service requirements, data gathering, customer eligibility, intake and assessment and case management.
-Perform other duties as assigned.
YOU QUALIFY WITH:
-Two years and six months of full-time qualifying experience in gathering information, interviewing or counseling; the instruction, demonstration, and interpretation of policies in a public or private enterprise; direct social work; eligibility determination; or in workforce development issues and programs and customer service.
-Fifteen semester hours of accredited college work may be substituted for each six months of experience.
YOU ARE A GREAT FIT WITH:
-General personal computer, Microsoft Windows and Office Suite experience
-Bilingual (English/Spanish)
YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive salary: $3,370.00/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf
HOW TO APPLY:
-To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
-Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.
-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
-A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Texas Workforce Commission connects people with careers across the state. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 9001 N Interstate 35 STE 110, Austin.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
An individual who embodies our values of Customer Focus, Accountability, Quality, Teamwork & Integrity. You are proactive and desire to empower our local businesses by developing and maintaining working relationships, while assessing the needs of regional and prospective employers and providing solutions.
WHAT YOU WILL DO:
The Workforce Development Specialist II performs routine (journey-level) employment work. Work involves conducting interviews to assess client needs, disseminating information and facilitating access to workforce development programs, and providing employment counseling services. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
-Effectively counsel customers in relation to job opportunities by providing employment and job matching services to job seekers including, database searches for qualified applicants based upon current employer job orders, assists customers with conducting job searches through various matching systems including but not limited to: WorkInTexas and automated labor exchange programs.
-Update applications to ensure maximum exposure of customers to employment opportunities and refers qualified customers on job postings.
-Provide customer guidance with entering accurate and appropriate information in WorkInTexas.
-May interface with Business Services Unit to provide employment and matching services to applicants.
-Use Internet, career exploration and resume software as well as other software and resource materials to assist customers with their job search efforts.
-Provide customers with information and referral to the labor market, local workforce system programs, education and training activities in order to reach program and system goals.
-Assist with creating, developing and presenting appropriate resource materials to customers.
-Facilitate workshops and/or classroom activities by utilizing effective presentation and group management skills.
-Facilitate customer access to Workforce System services which may include special services such as Workforce Innovations Opportunity Act (WIOA), Supplemental Nutrition Assistance Program Employment and Training (SNAP E and T), Temporary Assistance for Needy Families (CHOICES / TANF), Child Care Services (CCS), Job Corps, Trade Adjustment Assistance (TAA), Unemployment Benefits Services (UBS), Reemployment Services and Eligibility Assessment (RESEA), other programs and supportive services.
-May involve service information dissemination, explanation of service requirements, data gathering, customer eligibility, intake and assessment and case management.
-Perform other duties as assigned.
YOU QUALIFY WITH:
-Two years and six months of full-time qualifying experience in gathering information, interviewing or counseling; the instruction, demonstration, and interpretation of policies in a public or private enterprise; direct social work; eligibility determination; or in workforce development issues and programs and customer service.
-Fifteen semester hours of accredited college work may be substituted for each six months of experience.
YOU ARE A GREAT FIT WITH:
-General personal computer, Microsoft Windows and Office Suite experience
-Bilingual (English/Spanish)
YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive salary: $3,370.00/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf
HOW TO APPLY:
-To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
-Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.
-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
-A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Created: 2024-06-06
Reference: 824823
Country: United States
State: Texas
City: Austin
ZIP: 78749
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