Academic Support Assistant - Office of Academic Services and Intern Support

Department

Office of Academic Services and Intern Support | College of Education, Health, and Human Sciences

Responsibilities

First point of contact for faculty, students and visitors in the Office of Academic Services and Intern Support. Answers office email address and phone lines, routes calls, and takes messages. Responds to inquiries regarding general undergraduate programs and advising policies. Manages student appointment/intake system (Campus Connect/EAB) and check-in kiosks. Serve as triage to Assistant Director and Academic Dean by assisting students with general questions pertaining to Academic Affairs policies. Maintain student files and documents for electronic filing as designated records management representative for the unit. Maintain Grade Change Report to track the number received from each department. Maintain a working relationship with the Academic Advisors, Career Liaison, and Mapping Coordinator, and remain abreast of new requirements in order to assist students.

Assist with identifying prospective graduates each semester and verifying if graduation requirements are satisfied through completion of undergraduate graduation clearances.

Prepare student residency waivers to submit to Assistant Director for approval. Assist with counseling students on policies related to transient application process and university residency requirement.

Responsible for notifying College of Education, Health, and Human Sciences undergraduate students of important upcoming events and deadlines. Send out correspondence to College students via e-mail, bulletin boards, and social media outlets. Assist with updating information on website and any other tasks that are assigned. Assists with room reservations and other preparations for orientation. Orders office supplies for the unit and maintains storage closet in Academic Affairs suite.

Responsible for providing reports at the end of each semester on student visit numbers, and information on the two limited access majors with student courses, GPAs, and graduation information.

Qualifications

A high school diploma or equivalent and two years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)

Contact Info

Lauren Higbee

Assistant Director, Undergraduate Academic & Student Services

lhigbee@fsu.edu

850-644-2851

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive too l to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation , or call FSU Human Resources at (850) 644-6034 .

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check .

This position is being advertised as open until filled.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .