Account Onboarding Specialist

Job Title: Account Onboarding Specialist III
Location: Orlando, FL 32821
Duration: 3+ Months

Rate: $20/hr on w2

Qualifications
Education:
• High school diploma or GED equivalent (some college preferred).

Knowledge and skills:
• Excellent verbal and written communication skills.
• Ability to be detailed, accurate and thorough.
• Ability to multitask and adapt to changes and a demanding work environment.
• Must possess good time management and organizational skills.
• Dedication to providing exceptional customer service.
• Deadline conscious with strong drive and initiative.
• Basic understanding of standard Accounting Principles.

Technical Skills:
• Intermediate PC skills and proficiency in MS World, Excel, PowerPoint and Outlook.

Job Experience:
• 2 years general office experience.
• Unless there is a legal requirement, experience will be accepted for the education requirement.

Responsibilities
• This position is responsible for reconciling all contract down payments in compliance with the company contract standards; including working with the sale sites to resolve discrepancies, updating and adjusting systems to reflect accurate accounting, and processing refunds.
• The Down Payment Specialist must follow through with sales sites and Accounting staff daily using effective and timely communication.
• They are also responsible for resolving issues so that revenue reporting and commission payout are not adversely impacted, and maintaining a well-organized and efficient system for tracking and documenting exceptions and other work in progress.
• This position is also responsible for processing all contract rescission incompliance with the company contract standards.
• Ensure the timely and accurate processing of rescissions to include notifying the resort and refund processing.
• Calculate and submit proper loan and dues adjustments including reversing the transaction.
• Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.

Essential Job Functions:
Responsibilities include, but are not limited to:
1. Reconcile all down payments received daily to comply with established guidelines. Process all contract rescissions within contract standards and state regulations. (35% time)
2. Research and clear all accounting general ledger reconciliation items within WCF deadlines. Calculate and submit proper loan and dues adjustments. (25% time)
3. Communicate to and assist sales sites with all outstanding exception items. Maintain a 24 hour turnaround time with responses to all emails and voicemails. (20% time)
4. Process refunds for overpayments collected. (10% time)
5. Incorporate and maintain a well-organized and efficient system for tracking work in progress and archiving documents. (5% time)
6. Performs other duties as needed (5% time)

Indotronix is an Equal Opportunity Employer

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