Account Service Representative

Achieve more with Volt

Volt is immediately hiring for Account Service Representative Staff in Irvine, CA. $55.38 per hour

As an Account Service Representative Staff you will:

• Responsible for supporting the sales team through the order management process including quotes, order entry, order maintenance, RMA and other processes as needed for assigned accounts.
• Serves as main contact for scheduling orders and approving delivery quotes.
• May manage consignment inventory levels based on support plan and inventory targets including customer backlog.
• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Responsible for Pull Notices, EDI corrections, RMA maintenance, sales orders, delivery schedules, transfer orders for replenishment at BU Direction, and others as needed.
• Assists in removing sales order holds.
• May provide additional company materials as needed. Assists in reconciling receivable issues, records of returns, schedule changes product enhancement or changes in product pricing.
• Develops and maintains positive customer relations with assigned customer base and other customers as needed.
• May analyze customer inquiries to determine appropriate product literature and assist in pricing with prior management approval.
• Interfaces with various groups as needed for customer updates and to ensure that customer service levels are appropriately maintained.

This is a Full Time - 6 Month Contract possible to become permanent opportunity.

The ideal candidate will have:

• AA Degree or Bachelor's degree in a related field is a plus.
• Previous experience (9-13 years with a AA degree) (7-11 years with a Bachelors) in customer service or account management roles.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal teams.
• Ability to adapt to changing circumstances and client needs, demonstrating flexibility and a willingness to learn.
• Positive attitude, resilience, and a strong commitment to delivering exceptional customer service.
• Strong interpersonal skills, with the ability to build rapport, establish trust, and work effectively in a team-oriented environment.
• Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify issues, and propose appropriate solutions.
• Detail-oriented with excellent organizational skills, ensuring accuracy in order processing, documentation, and record-keeping.
• Proficiency in using computer systems, including MS Office suite (Word, Excel, Outlook) and CRM software.

Pay Rate: $55.38 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866)898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 436575