Customer Service Representative (CSR)

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, "We did that".

In the role of Customer Service Representative you'll play a pivotal part on our Repairs Department team.

This position contributes to our vision by:
• Processes customer quotations, including quotations using proper methods and practices.
• Updates the customer of the status of their quotation, request/process approvals and follow up repair order Operational Status.
• Escalates the prioritization of the quotation as necessary.
• Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments.
• Create customer reports and make sure customer repairs are on time.
• Review customer paperwork, price lists and quality paperwork to assure accuracy.
• Responsible for promptly answering incoming telephone calls and emails in a professional manner. Provides the customer with the most recent information and updates.
• Processes requests to meet quality scorecard goals and KPIs.
• Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.
• Creates and maintains customer data records to include receiving, in process and shipping.
• Performs additional duties as assigned.
• Lead in the execution of warranty policies and customer service. This position is responsible for interpretation, implementation, and management of customer repair orders, its requirements and regulations. This includes knowledge of ERP System, Airworthiness certifications such as FAA, EASA, TCCA; military and export compliance regulations.

Travel specifictity
N/A

Additional description
Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!

The expected salary range for this position is between $33,600 - 52,800 ($16.15/hr - $25.38/hr) USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Candidate skills & requirements
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:
• Team oriented
• Process focused
• Open & honest communication
• Quality minded
• Ability to persevere and honor commitments
• Recognizes success
• Executes with urgency
• Creates solutions
• Customer focused in everything we do

Job Requirements:
Education: High school diploma required; Bachelor's degree preferred

Experience: 4-5 years of data entry and customer service experience

Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Annual salary
$33,600 - $52,800 ($16.15/hr - $25.38/hr)

Job location

Job location
North America, United States, California, Los Angeles

City (-ies)
Carson

Applicant criteria

Minimum education level achieved
High School Diploma/GED Equivalent

Minimum experience level required
More than 3 years