Account Support Representative

Insight Global is seeking an Account Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a resolving issues related to customer accounts across several systems. They will work across software and database platforms to manage account-related issues. These issues include: bank change requests, contracts/agreements, facilitating payments, billing questions, and other general customer inquiries. This role is onsite 5 days a week and will be a Monday-Friday 8 hour shift 9AM-6PM EST.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* 3+ years of experience in a clerical or account support related role or experience as a manager within the service industry running and analyzing reports

* Experience in the financial or payment services industry

* Strong attention to detail, ability to multitask, and analytical capabilities

* Proficiency working within internal systems/software; strong computer skills.

* Customer service skills with clear and concise communication

Nice to Have Skills & Experience

* Fluent in Spanish is preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.