Customer Support Representative - English

* Process moderate to high levels of consumer inquiries via telephone, chat and e-mail correspondence - 40-80 phone calls per day

* Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear.

* Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries.

* Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy, and support to others.

* Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* A high school education or equivalent

* A minimum of 3-5 years call center experience required.

* Ability to manage and maintain multiple platforms simultaneously.

* Demonstrate excellent written communication skills and type 25 WPM or greater.

* Knowledgeable in effective telephone customer service techniques and strategies.

* Able to read, write, and speak English with strong verbal and written skills.

* Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers.

* Open to all shifts 8am-11pm (Monday-Sunday)

Nice to Have Skills & Experience

Experience in the apparel industry, specifically outdoor trail running is preferred

Onsite experience in most recent role

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.