Admin Manager Inter / Assoc Healthcare

Job Summary

The staff of Occupational Health Services (OHS) works as a team to provide U-M Ann Arbor campus and Michigan Medicine faculty and staff with care that is convenient, effective, and caring.

This position leads the clinical operations of OHS in collaboration with the medical director and administrative director; and provides direct supervision to OHS clinical operations staff including Nursing and Medical Assistant job classifications. Responsibilities include managing day to day clinic operations, staffing, strategic planning, clinic activity, reporting, alignment with regulatory and accreditation requirements and quality metrics.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Characteristic Duties and Responsibilities:

Essential:

• Provides day to day clinic operations management.
• Provides direct supervision to the clinical team that includes nursing and medical assistants. Functional supervision is designated as applicable.
• Manages staff by performing Interviews, hiring, firing, orientation, performance evaluations, setting rates of pay, salary changes, work schedules and promotions.
• Works collaboratively with bargained for staff and maintains a sound understanding of local operating agreements.
• Monitors employee productivity and efficiency and routinely shares data with staff.
• Provides routine reports to the OHS leadership team.
• Establishes appropriate workflows and procedures that support clinic activity and volume.
• Develops, implements, and manages quality metrics that support clinical activity.
• Responsible for high level knowledge of OHS electronic systems utilized to support clinical operations. This includes scheduling, documentation, workflows, reporting, billing, and compliance requirements.
• Facilitate teamwork necessary to support a positive culture and leverage day to day operations.
• Works with OHS leadership, providers, and others as applicable to coordinate clinic flow and patient care.
  Identify and monitor operational problems and collaborate with clinic team to resolve them.
• Develops, implements, and provides interpretation and instruction for policies, procedures, and best practices.
• Serves as a resource to staff and others within the department and Health System
• Investigates incidents and concerns from employees and patients.
• Functions as a nurse and/or medical assistant as needed to support day to day nursing and/or medical assistant work as directed.

Other Related Duties:

• Practices within the scope of license, certification, or registration.
• Complies with all applicable continuing education requirements.
• Complies with all University of Michigan and departmental standards and expectations.
• Supports the department?s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes.
• Performs other duties as assigned.

Supervision Received From: OHS Administrative Director
Direct Supervision Exercised: Nurses and Medical Assistants
Functional Supervision Exercised: None

Required Qualifications*

• Bachelor's degree or Bachelor's of Science in Nursing
• Intermediate level: 2 years' supervisor/management experience
• Associate level: Less than 2 years' supervisor/management experience
• Demonstrated leadership skills, with excellent interpersonal and communication skills, including experience in conflict resolution and change management.
• Demonstrates a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and written and oral communication skills; and demonstrated ability to interact with a diverse population.
• Demonstrated team player with the ability to work independently.
• Strong organizational and prioritization skills with ability to handle multiple responsibilities in a fast-paced environment.
• Demonstrated effective problem-solving skills.
• Demonstrated proficiency with computer skills, Microsoft Office software, Outlook, and other applicable platforms.
• Able to evaluate and make changes to process, toward continuous quality improvement and solutions oriented.

Desired Qualifications*

• Master's degree in a medical field or business administration
• State of Michigan Nursing license
• Experience working within a large, complex healthcare setting.
• Knowledge of Michigan Medicine policies & procedures.
• Cisco phone system experience
• Experience working in an occupational health setting.
• Experience working with an occupational health electronic medical record platform or similar system.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Physical Requirements:

The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations: ability to work in a sedentary position for long periods of time, ability to communicate/ exchange information, fine motor coordination/dexterity necessary for keyboarding or typing, and may require reaching, bending, twisting, stooping, moving about, lifting of up to 20 pounds, etc., with or without the use of assistive/adaptive devices.

OCCUPATIONAL HAZARD INFORMATION:

Staff members may have routine exposure to all chemical inventory, inclusive of hazardous materials, including but not limited to the office, hospital, and clinics. Chemical inventory reference materials are available to all staff in the form of hard copy and on-line Material Safety Data Sheets.

Staff may carry out assignments at either or both of two OHS clinics, the main UM medical campus, and/or various campus departments. Staff may drive their personal vehicle and/or walk on uneven surfaces to these various work site locations in all weather conditions on a regular basis.

This description is intended to indicate the kinds of tasks and levels of work and/or difficulty that will be required of positions given this title and shall not be construed as declaring what the specific duties and responsibility of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under their supervision.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

253565

Working Title

Admin Manager Inter / Assoc Healthcare

Job Title

Admin Manager Inter Healthcare

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Exec Vp Med Affairs

Department

MM Occupational Hlth Services

Posting Begin/End Date

8/23/2024 - 9/13/2024

Career Interest

Healthcare Admin & Support