Administrative Assistant - Inside Sales

Description

Department: Inside Sales

FLSA Status: Hourly/Non-Exempt

Supervisor: Business Development Coordinator

GENERAL PURPOSE: This position is responsible for promoting the value proposition, products, and services of Horner Automation Group. This position is entry level for the eventual role of Inside Sales Associate. Initially, the Administrative Assistant will provide sales support functions as listed below.

ESSENTIAL JOB FUNCTIONS:

• Understand Horner Automation Group's products, services and capabilities.
• Understand industry and competitors' products, services and capabilities.
• Provide support to Business Development Coordinator, Sales Team for daily office needs, Manufacturer's Representatives, and Distributors
• Create, review, and follow up on quotes and special pricing agreements.
• Maintain and audit daily and monthly reports.
• Respond in a timely and accurate manner to incoming requests from our website, demonstration units, pre-released product, and issue resolution.
• Compile, capture and maintain Customer Relationship Management (CRM) for customer information, leads, opportunities, and record clean up.
• Sync information between Enterprise Resource Processing (ERP) and (CRM).
• Demonstrate commitment to Horner Automation Group's workplace environment by leading, acting and behaving in a professional manner.
• Follow all company policies and procedures.
• All other duties as assigned to facilitate the goals of the Company.

QUALIFICATIONS:

• Associate's degree or higher in business related field. Electrical or electronics technology or related technical field preferred.
• Demonstrated ability to understand electrical and mechanical concepts and to successfully grow in product knowledge.
• 2+ years of experience in administrative responsibilities in a business-to-business environment.
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners.
• Must be proficient in using and navigating with Excel, this is required.
• Experience using Customer Relationship Management software, Microsoft Office applications, and ERP systems. (Zoho and Vantage (Epicor) preferred)

• Must be persistent, action-oriented, results-driven and self-motivated.
• Strong interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Strong organizational skills, ability to set priorities and meet deadlines.
• Ability to prioritize and multi-task numerous activities but remain immediately available for incoming projects.

• Ability to interact well with all levels of customer functions up to C-level executives
• Must be able to perform the essential functions of the job with or without reasonable accommodation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, talk, see, and hear.

The noise level that is typical for the work environment of this position is

Moderate noise (examples: business office with computers and printers, telephone communication)