Admissions Officer I (Applicant Services)

Classification Title:

Admissions Officer I

Job Description:

The Office of Admissions is currently seeking a dedicated and detail-oriented individual to join our Applicant Services team as an Admissions Officer I. This role coordinates the initial processing of various applications while maintaining extensive inbound and outbound communication with applicants and academic departments regarding the application process.

Key responsibilities include:

Application Processing

• Serve as a primary point of contact for the Office of Admissions call center by answering phone calls, responding to email inquiries, and managing CRM cases from applicants and departments.
• Review and process undergraduate, graduate, professional, and certificate applications.
• Maintain thorough knowledge of majors, degrees, and program levels.
• Determine residency classification for tuition purposes based on Florida's Residency Rules and Regulations.
• Finalize admitted student applications, review credentials, manage holds, and evaluate hold deferral requests.
• Support OneStop staff with escalated admissions inquiries via phone, email, or in person.

Applicant Data Management

• Manage application data in Slate and ensure accurate integration with Campus Solutions.
• Create and maintain organization records in the student information system (SIS).
• Ensure synchronization of data between Slate and Campus Solutions, including locations, accreditation, and organization codes.
• Manage departmental requests and troubleshoot data discrepancies in MyAdmissions and SIS systems.
• Address and resolve holds on student accounts.

Additional Duties

• Participate in cross-functional events, committees, call campaigns, and assist in creating reference materials.
• Assist in cross-training applicant services employees.
• Perform other duties and projects as assigned by the supervisor.

This position may be eligible for a flexible, hybrid work arrangement in accordance with the University of Florida and Division of Enrollment Management's policies.

Expected Salary:

$43,888 annually

In addition, we offer the following exceptional benefits:

• Health, Dental, and Vision Insurance
• Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays, annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu) .

Minimum Requirements:

Bachelor's degree; or an equivalent combination of education and experience.

Preferred Qualifications:

• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to establish work priorities, coordinate the timely completion of work assignments, strong organizational skills.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Excellent written and verbal communication skills.
• Experience with customer service and public relations.
• Ability to plan, organize and coordinate work and training assignments.
• Experience with Slate and/or PeopleSoft Campus Solutions.

Special Instructions to Applicants:

Applicants must upload the following documents to be considered for the position:

1. Cover Letter
2. Resume
3. List of References

Applications must be submitted by 11:55p.m. (ET) of the posting end date.

Health Assessment Required:
No

Advertised: 10 Sep 2024 Eastern Daylight Time
Applications close: 24 Sep 2024 Eastern Daylight Time