Admissions Officer III (Applicant Services)
Gainesville, Florida
Employer: University of Florida
Industry: Student Services
Salary: $50000 per year
Job type: Full-Time
Classification Title:
Admissions Officer III
Job Description:
The University of Florida is currently seeking an experienced and highly motivated individual to join our team as an Admissions Officer III. In this role, you will supervise a team of Applicant Services staff, ensuring the efficient processing of over 120,000 applications annually while providing exceptional customer service to prospective students, parents, counselors, and campus partners.
Key responsibilities include:
Operations Management and Supervision
Expected Salary:
$50,000 annually
In addition, we offer the following exceptional benefits:
Minimum Requirements:
Master's degree in an appropriate area; or a bachelor's degree in an appropriate area and two years of relevant experience.
Preferred Qualifications:
Applicants must upload the following documents to be considered for the position:
Applications must be submitted by 11:55p.m. (ET) of the posting end date.
Health Assessment Required:
No
Advertised: 09 Sep 2024 Eastern Daylight Time
Applications close: 23 Sep 2024 Eastern Daylight Time
Admissions Officer III
Job Description:
The University of Florida is currently seeking an experienced and highly motivated individual to join our team as an Admissions Officer III. In this role, you will supervise a team of Applicant Services staff, ensuring the efficient processing of over 120,000 applications annually while providing exceptional customer service to prospective students, parents, counselors, and campus partners.
Key responsibilities include:
Operations Management and Supervision
- Lead the daily operations of the Applicant Services call center, ensuring timely and accurate processing of undergraduate, graduate, post-baccalaureate, certificate, and professional applications.
- Manage application workflow, document imaging, and data integrity within MyAdmissions (Slate) and the Student Information System (SIS).
- Perform initial conduct reviews and determine residency classifications for tuition purposes, applying knowledge of university policies and state regulations.
- Monitor communications and update systems to ensure effective outreach and applicant support.
- Supervise, train, and hire full-time and OPS staff in Applicant Services.
- Develop and conduct training sessions on admissions processes across multiple software platforms, including Slate, Salesforce, and Campus Solutions.
- Coordinate staff schedules, manage time reporting, and lead performance evaluations, ensuring compliance with privacy rules and regulations.
- Oversee the coordination of inbound and outbound phone calls, including the implementation of call campaigns.
- Assist with office visitations, handle complex inquiries, and serve as a point of contact for OneStop Enrollment Services.
- Manage sensitive residency cases and support the Residency Appeals Committee.
- Contribute to the Office of Admissions' annual report and strategic planning initiatives.
- Assist in holistic reviews of freshman applications.
- Participate in decision-making and finalize applications for enrolled students.
- Perform other duties as directed by supervisor.
Expected Salary:
$50,000 annually
In addition, we offer the following exceptional benefits:
- Health, Dental, and Vision Insurance
- State Retirement Plans
- Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
- Tuition Assistance (UF Employee Education Program)
- Public Service Loan Forgiveness (PSLF) Eligible Employer
Minimum Requirements:
Master's degree in an appropriate area; or a bachelor's degree in an appropriate area and two years of relevant experience.
Preferred Qualifications:
- Ability to plan, organize, and coordinate work and training assignments
- Experience supervising
- Knowledge of University of Florida and State University System policies
- Excellent written and verbal communication skills
- Experience with customer service and public relations
- Experience with Slate, Salesforce, and/or PeopleSoft Campus Solutions
- Microsoft Office Suite proficiency
Applicants must upload the following documents to be considered for the position:
- Cover Letter
- Resume
- List of References
Applications must be submitted by 11:55p.m. (ET) of the posting end date.
Health Assessment Required:
No
Advertised: 09 Sep 2024 Eastern Daylight Time
Applications close: 23 Sep 2024 Eastern Daylight Time
Created: 2024-09-11
Reference: 533048
Country: United States
State: Florida
City: Gainesville
ZIP: 32609
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