Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Minneapolis/St Paul Apt branch is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.

Your Role

As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.

Your Responsibilities

• Responsible for the implementation, support & monitoring of Kuehne+Nagel Air Shipments
• Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
• Ensure the Scheduling Pickup and Deliveries are executed.
• Responsible for rating shipments/handling/storage correctly per the SOP
• Mandatory daily correspondence with overseas offices as necessary
• Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
• Work closely with other departments to deliver high level of service to healthcare customers.
• Schedule Monday- Friday 9am-5pm (Flexibility to work overtime on weekends as needed)
• Reports to the Air Logistics Customer CareSupervisor

Your Skills and Experiences

• Highschool diploma or equivalent
• 2+ years of customer service experience

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1