Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt site is looking for a new Customer Care Specialist to join our Sea Logistics team.

Your Role

Reporting to the Area Sea Logistics Customer Care Manager you will support external & internal Customers, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

• You will proactive advice and consultancy, ensuring Customer satisfaction
• Qualification and entry of Customer orders into Operational process
• You will support Customer Development & Maintenance
• You will maintain close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Ceneter) for an enhanced customer experience
• Avoid additional costs & expenses due to internal service failure
• Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
• Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile)
• Establishing and building Customer relationships (Sales support)

Your Skills and Experiences

• High School Degree / Diploma
• 2+ years' Sea Logistics experience
• 2+ years' Customer Service experience
• You have the ability to work a hybrid schedule with 4 days in the office
• You have the ability to travel for business

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]