AppleCare BPR Manager - AppleCare Supply Chain & Logistics Portfolio

Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products-they build the kind of wonder that has revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

In AppleCare BPR (Business Process Re-engineering), we view inclusion and diversity as critical for innovation. That's because our managers sit at the intersection of the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and technologies and drive complex changes across the AppleCare organization and beyond. We convert ambiguity and chaos into order, and we know how to complete big projects successfully.

As the AppleCare BPR Manager leading all aspects of the AppleCare Supply Chain & Logistics Portfolio, you will have primary responsibility for leading AppleCare Business Process Re-engineering (BPR) project and program managers who are passionate about initiatives that transform and deliver the goals of AppleCare Supply Chain and Logistics functions. Your team's responsibilities will include project prioritization, technological solutions and architectural decisions, resource planning, communications, project governance, risk management, change management, and readiness. Your responsibilities include communication and strategic collaboration with AppleCare business groups, IT organizations, and teams across Apple.



Description
As a BPR Manager you will:

Perform all leadership activities for staff, including recruitment, performance evaluations, professional development, and career goal setting, with a deep dedication to inclusion, diversity, and equality.

Manage project prioritization and allocate personnel to projects while balancing business needs and global/regional resource plans.

Lead and supervise projects implemented by your team while incorporating Apple's standard methodologies in project management to ensure consistent and predictable delivery.

Delegate tasks to team members, communicate project status clearly, manage project risks, ensure change readiness, and conduct post-implementation audit reviews.

Develop positive relationships and communicate regularly with key partners to ensure the quality of products and services.

Act as a subject matter expert between business and technology groups to ensure business project requirements are met with innovative and scalable technology solutions.

Identify and consult on business process re-engineering opportunities and build strategic alliances to enable key change initiatives.

Propose and implement strategic AppleCare BPR organizational initiatives.

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