AppleCare BPR Project Manager, Enterprise & B2B Sales

Summary
Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!

AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide.

As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You'll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience handling large global technical projects that interweave multiple functional teams and/or multiple systems.



Description
CORE JOB RESPONSIBILITIES INCLUDE:
Plan and lead multiple projects using AppleCare BPR's methodologies for consistently high-quality results
Lead the creation of to be processes
Drive all steps of the technological design process from problem identification through solution vetting and selection
Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment
Lead geographically-dispersed, cross functional teams, including collaborations with third-party partners
Balance project scope, schedule, and budget constraints with business needs and expectations
Identify and engage all resources needed to mobilize projects
Establish project roadmaps and schedules, keeping activities on track to major milestones

ADDITIONAL RESPONSIBILITIES INCLUDE:
Elicit requirements/user stories/use cases from subject matter authorities
Drive solution design process with technical teams-generate and vet possible solutions; build, test, and refine models; finalize technical design
Lead project risk throughout the life of the project
Identify, document, and drive resolution of project issues
Identify key decision recommendations and broker agreements with internal and external partners
Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams
Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

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