Application Support Analyst, Tesla OS Application Support

The Application Support Engineer is responsible to provide successful implementation and management of TeslaOS software application systems in the production environments and provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems.


Responsibilities

• Responsible for working in shifts to provide 24X7 Application Support across TeslaOS applications
• Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running
• Database Experience with advanced SQL Skills
• Responsible for evaluating the Issues reported by Tesla internal users and Customers and providing ongoing solutions
• Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem
• Determine configuration and operational requirements for development team
• Participate and determine root cause for service failure and support escalation

Requirements

• Minimum of 2 years' experience with Windows, Unix, PL-SQL or the equivalent in experience
• At least 1 year on handling EDI or Supply Chain or delivery systems
• Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
• At least 1 year experience in Application support working in a globally distributed team is preferred
• Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred
• Good verbal and written communication skills is preferred
• Bachelor's Degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$92,000 - $168,000/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.