Support Analyst - UKG Application

Support Analyst - UKG Application
Location: San Diego, CA (Remote)
Apex Systems is looking for an expert in the UKG Workforce Central space. If interested in applying, please send your resume to [email protected] .
*Equipment not provided, must have your own laptop to work from!
Job Description:
As a UKG Application Analyst you will participate on cross functional, integrated teams to troubleshoot complex problems across multiple domains. Our analyst will primarily be responsible for addressing end user support tickets through use of ServiceNow platform.
In addition, this position may be called on to assist with current UKG Workforce Central design, build and testing for any needed changes to system configuration. This analyst should be able to assist with translating business requirements into technical solutions and understand how to update and provision UKG application access.
Required Skills : History of UKG WFC application support as well as strong understanding of using ticketing application such as ServiceNow to provide end-user support
Daily Job Duties: Responsible for addressing end user support tickets that come in through our Service Now application and help assist with application support activities, such as PIRC testing, planning maintenance downtimes, and running ad hoc reports as they are requested from Business Leaders.
Qualifications - Required Education/Experience/Specialized Skills:

• Excellent critical and analytical thinking and excellent customer service skills.
• Exhibit excellent written and verbal communication skills.
• Advanced troubleshooting and critical thinking skills.
• Excellent organizational and project management skills.

Preferred Education/Experience/Specialized Skills/Certification:

• Has led small projects or technical activities.
• Experience with UKG Workforce Central modules and application administration.
• Experience with Application Integrations
• Experience with major projects or system upgrades within a Large Healthcare System or Enterprise.
• Understanding of Finance and Payroll operations
• Bachelor's degree

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.