Under the direction of the EMSA Information Technology Supervisor II (IT Sup II), the Information Technology (IT) Specialist I serves as the Application Developer within the Software Engineering domain and is responsible for the design, implementation, configuration, and testing of complex applications to support the Community Paramedicine program including finding innovative new solutions that may be required to carry out medical emergency services.

Examination link:

https://calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=2PBBR

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-430781

Position #(s):
312-900-1402-XXX

Working Title:
Application Support Engineer

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information The California Emergency Medical Services Authority (EMSA) oversees emergency and disaster medical services in the state of California. EMSA functions as one of thirteen departments and five offices within California's Health and Human Services Agency (CalHHS). EMSA is charged with providing leadership in the innovation and administration of the emergency medical services (EMS) system throughout the state, which includes setting standards for the training and scope of practice for various levels of EMS personnel. EMSA is also responsible for promoting disaster medical preparedness throughout the state, and when required, coordinating, and supporting the State of California's medical response to major disasters.

Department Website: http://www.emsa.ca.gov

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (430781) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/20/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Emergency Medical Services Authority
Attn: Classification & Certification Unit
P.O. Box 997378
MS 1700-1702
Sacramento , CA 95899-7378

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Emergency Medical Services Authority
Department of Public Health
1615 Capitol Avenue Suite 73.430

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  Statement of Qualifications (see instructions below) - Any application packages received that do not include a written response to the SOQ may not be released to program/scored/reviewed .
  
  PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Email submittal will not be accepted.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Technical Skills/Qualifications:

• Bachelor's degree in Computer Information Systems, Computer Science, IT, or equivalent experience;
• Knowledge of widely known application development techniques, tools and techniques for applications that run, both on premise and on cloud
• Knowledge of application security techniques and standards
• Strong communication skills to clearly express technical ideas and concepts to non-technical stakeholders, both written and verbally;
• Ability to understand and to translate enterprise architecture design to application programs;
• Ability to develop and to maintain cooperative relationships with those contacted in the course of the work.
• At least 3 years experience managing and configuring support Information Technology Service Management (ITSM) tools such as ServiceNow

Soft Skills:

• Self-starter, Team focused, Leadership-without-authority, Creative thinker, Collaborator, and clear Communicator.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.emsa.ca.gov
Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
EMSA HR/Christa Beck
(916) 537-6811
EMSA.HR@EMSA.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 445-0938
Civilrights@cdph.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

The SOQ should be no more than one page, single-spaced.

PLEASE ANSWER THE FOLLOWING QUESTIONS IN NUMBERED ORDER:

Why do you want to work for the California Emergency Services Authority (EMSA)?

Describe how your experience has prepared you to support Information Technology Service Management tools, such as ServiceNow?

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.