Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Ensure an efficient day-to-day operation of claims placed with H+H's accounts receivable vendors. Vendor operations include; self-pay, insurance, no fault, workers compensation and bad debt.

Communicate with hospital patient accounting and vendors to identify and resolve issues impacting billing and collections

Under direction of Director work to maximize cash collections and improve operations to achieve revenue collection and meet days in accounts receivable goals

Manage vendor caseload allocations to optimize workload

Ensure accurate reporting and payment of vendor invoices

Identify patterns in; denials, variances to expected vendor reimbursement, vendor denials, and billing errors to maximize collections and reduce errors

Execute work plans to correct identified deficiencies in vendor referrals and return of cases

Host education sessions for vendors to acclimatize to H+H's accounts receivable workflow; ensure proper use of H+H and payer tools

Track vendor productivity and quality; including monitoring of quality of vendor telecommunications with H+H patients

Coordinate with vendors to develop projects to improve workflow performance

Lead vendor meetings with H+H patient accounting teams and track and resolve issues impacting efficiency arising from these meetings

Collaborate with areas of Revenue Cycle to improve workflows and resolution of accounts receivable

Collaborate with areas of Revenue Cycle to improve workflows and resolution of accounts receivable

All other duties, as assigned

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Accounting, Finance, Business Administration, Public Administration or related field; and,
2. Six years of related experience in responsible professional and administrative levels involving accounting systems, receivables and payables, collections, accounting systems and procedures, reporting systems, coordination of departmental activities, evaluation of operating procedures and control of work flow, with at least two years experience in a responsible level of supervision; or,
3. A Master's Degree with a major in the fields listed in (1), and five years of related experience as indicated in (2); or,
4. A satisfactory equivalent combination of education, training and experience.

Department Preferences

Experience with hospital patient accounting operations; preferably in a medical center or multi-hospital system

Knowledge of healthcare and payer guidelines as it pertains to contracting, claiming and follow up actions

Understanding of KPI's and provide reports.

Experience with Epic and the Resolute hospital billing module

Must be able to effectively use Microsoft Office

Strong organizational and multi-tasking skills to apply toward high priority assignments to meet organizational on contractual deadlines

Ability to work independently towards specific goals and objectives.

Excellent communication skills

Proficient in all areas of Patient Accounting, including billing, payment posting, insurance follow-up and appeals processing.

Experience with Medicare, Medicaid and Third-Party rules and regulations for billing

Should possess the ability to analyze tasks and priorities

Must have good strategic planning and problem-solving methods

Must have good oral and written communication skills

Ability to work in a team setting

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs