Associate Business Process Analyst - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As an Associate Business Process Analyst, you'll be joining the elite OptumRx Combined Accumulator and PreCheck MyScript (PCMS) Operations team. This is hybrid role to support functions under multiple operational teams. For the Combined Accumulator Operations team, you will be managing accumulator data exchanges with medical vendors. The goal for these accumulator data exchanges is to keep the members accumulators in sync with medical vendors for OptumRX clients that have integrated accumulators with a medical provider. This also includes supporting reporting, analysis, and troubleshooting issues in the day-to-day operations for the Combined Accumulator team. This role also will support the day-to-day functions of the PreCheck MyScript operational team. This includes setting up clients on the product, terminating clients on the product, data analysis, troubleshooting issues, and reporting. Overall, in this hybrid role you will use your data analyst skills daily.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner with OptumRx Operations, various internal teams and external teams to manage and prioritize client needs and resolve operational issues. Develop and maintain client relationships and solid inter-company relationships to ensure superior customer service and minimal member disruption
• Ability to manage multiple priorities
• Coordinate with the OptumRx Account Management, IT, and Operations teams to ensure the accumulator data exchange and PCMS product are working as expected
• Develop and maintain client relationships and solid inter-company relationships to ensure superior customer service and minimal member disruption
• Document business processes, creating SOP's and process flow maps
• Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
• Communicate analysis and interpretation to appropriate audience
• Create, control and improve end-to-end business processes
• Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate/GED
• 1+ years of experience with data analysis and process improvement
• 1+ years of specific experience with documenting processes and practices
• 1+ years of experience working with RxClaim platform
• Demonstrated proficiency using MS Excel (advanced formulas, XLOOKUP, pivot tables)

Preferred Qualifications:

• Undergraduate or graduate degree
• Experience with Structured Query Language (SQL)
• Experience presenting to internal & external partners
• Experience analyzing issues and presenting solutions

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

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