Associate Director, Tech Service and Product Manager

Your role

Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?

We're looking for an Associate Director, Tech Service and Product Manager to:

• Functionally manage the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications.
• Drive implementation of automation and monitoring to promote early detection, self-healing, improved availability, and decreased number of outages.
• Reduce operational inefficiencies in the incident management process to ensure the fastest path to recovery through automation and continuous process improvement.
• Identify when escalation is required and trigger escalations accordingly.
• Perform incident and problem management including identifying root cause and executing measures to reduce repeat occurrences.
• Implement continuous process improvement including knowledge management, procedures, and production monitoring.
• Implement ITIL framework aligned practices.
• Manage and implement MER's (Minimum Enterprise Requirements).
• Coordinate external and internal audits to ensure applications are firm and industry level compliant.
• Plan and implement EOL (End of life) and application system upgrades.
• Research and implement best practices to ensure team is providing best service possible.
• Identify and prioritize automation opportunities.
• Work closely with managed service vendor on SLA's, reports, and metrics.
• Partner with application management to provide day to day direction to achieve business objectives.
• Proactively make process and support decisions to improve environment.
• Provide recommendations that align with organization and IT operations goals in a cost-effective manner.
• Manage customer expectations.
• Create reports and documentation for relaying service delivery status to various audiences including monthly and quarterly business reviews with customers.
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 001240. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNP.

Your team

Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You'll be working in the Group Functions team in Nashville, Tennessee.

Your expertise

• Education & Experience Requirement
• This position requires a Bachelor's degree or foreign equivalent in Engineering (any), Computer Science, or a related field plus seven (7) years of experience in the job offered or seven (7) years of experience as a Senior Software Engineer, Tech Lead, Application Programmer, or a related occupation.

• Position requires experience with:
• UNIX;
• SQL;
• Microsoft Azure;
• Python;
• ITIL framework;
• project management;
• HTML5;
• Linux;
• JIRA; and
• ServiceNow.

*LI-DNI

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?