Asst Manager Front Office

Join a winning team that now offers Day One team member benefits and Daily Pay*

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!

We are looking for an Assistant Front Office Manager to join our team at Scottsdale Links Resort, a Hilton Vacation Club.

Responsibilities include:

• Check-in arriving guests and check-out departing guests.
• Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness.
• Alert management team of potential serious issues.
• Communicate with all required internal departments.
• Assist with adjustment in departmental policies and procedures.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Ensure all pending arrival information is accurate.
• Perform property and room inspections.
• May be required to do other duties and special projects as assigned by your leader.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for:

• A minimum of 6 months to 1 year of experience in the customer service field is required.
• A minimum of 6 months to 1 year of previous experience as a Front desk clerk is preferred.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• Strong interpersonal and time management skills required.
• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Open and flexible availability, including weekends and holidays
• High school diploma or equivalent

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.