Behavioral Health Quality Management Coordinator

Title: Behavioral Health Quality Management Coordinator

State Role Title: Prog Admin Specialist II

Hiring Range: $70,000-$80,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location:Central Office

Agency Website:www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a highly motivated individual to serve as the Behavioral Health Quality Management Coordinator (BHQMC) for the Division of Clinical Quality Management. This position provides executive level office support to the Division and reports directly to the Behavioral Health Quality Improvement Program Manager (BHQIPM). The position also provides support to OCQM and OCQI as it relates to Behavioral Health Policy, Procedure, and Protocol and Training Development and works to implement and evaluate the Behavioral Health Quality Management System (BHQMS), in conjunction with the BHQIPM, Senior Director of Clinical and Quality Management (SDCQM), Assistant Commissioner of Behavioral Health Services, and Director of Facility Quality Improvement (DFQI), to ensure functionality and fulfillment of intended purpose.

Additional responsibilities include:
• Assisting in the coordination of the collection and dissemination of quality reports inclusive of Performance Measure Indicators (PMIs) and surveillance data.
• Developing, implementing, and supporting agency policies, procedures, and plans related to the development, maintenance, and improvement of publicly funded behavioral health for adults, youth and families.
• Supporting cross disability expansion of the DBHDS quality management system.
• Acting as the programmatic lead for assigned behavioral health quality committees and providing staffing and coordination.
• Documenting and tracking all activities of assigned quality improvement committees and workgroups, including but not limited to decisions, recommendations, outcomes, measures, processes, and education.
• Coordinating and collecting information for the assembly of behavioral health quality committee reports and materials for quality committees and workgroups, and preparing quality committee meeting material packages.
• Navigating procurement portals and managing budgets across the division.
• Ensuring consistency in the presentation and compiling of and/or consolidating required quality management program data presentations and data reports.
• Developing and maintaining meeting minutes and ensuring follow up as required.
• Coordinating Quality Improvement and committee orientation training.
• Preparing, compiling, and/or consolidating required quality management program reports.
• Facilitating the ongoing work of assigned quality committees to review and evaluate service quality, and improve the health, safety and well-being of individuals served
• Working with internal and external teams, committees, and workgroups to enhance the DBHDS organizations' culture of quality focus.

Minimum Qualifications

• Knowledge of quality management tools and processes, data management, report writing, and using data for performance improvement
• Administrative experience and knowledge of office procedures and practices.
• Experience providing support to a team of professional staff in an office setting and working with quality improvement teams to focus on quality improvement efforts
• Ability to work in a fast-paced office environment with multiple-changing daily priorities.
• Excellent time management skills, with the ability to work with minimal supervision.
• Experience in project management.
• Ability to manage projects and organize large scale events.
• Ability to synthesize and organize large amounts of information, problem solve, and prioritize work.
• Experience developing and providing technical assistance and training.
• Excellent organizational, oral and written communication skills.
• Ability to develop and sustain relationships and facilitate diverse groups to achieve identified outcomes.
• Skilled in the use of Microsoft Office, to include Teams and other virtual meeting tools.
• Experience using a variety of computer software, to include procurement software.

Additional Considerations

• Experience in human services field.
• Knowledge of state government operations and procedures.
• Skilled in organizational development and leadership.

DBHDS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, political affiliation, disability, genetic information, age, retaliation, parental status, pregnancy, military service/status, or other non-merit factor. We commit to a diverse and inclusive workforce that is reflective of the Commonwealth of Virginia.

In addition, the Commonwealth of Virginia/DBHDS offers excellent health and life insurance benefits, access to Short-Term (STD) and Long-Term (LTD) Disability benefits, twelve (12) paid holidays and other leave benefits, and a state retirement plan with options for tax-deferred retirement savings including employer matching.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: Shruti Tawar

Phone: N/A

Email: shruti.tawar@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.