Our client is seeking a talented and bilingual Field Service Engineer fluent in both Japanese and English to join our dynamic team. As a Field Service Engineer, you will play a crucial role in providing technical support and maintenance services to our esteemed clients in the semiconductor industry.

Responsibilities:

1. Technical Support: Provide on-site technical support and troubleshooting for photomask manufacturing equipment, ensuring minimal downtime and optimal performance.

2. Maintenance: Perform routine maintenance, repairs, and installations of photomask equipment, adhering to company standards and safety protocols.

3. Client Interaction: Interface directly with clients to understand their needs, address concerns, and provide exceptional customer service in both Japanese and English languages.

4. Documentation: Maintain accurate records of service visits, equipment status, and troubleshooting procedures to facilitate efficient problem-solving and future reference.

5. Training: Conduct training sessions for clients on equipment operation, maintenance best practices, and safety protocols, fostering a strong client relationship and promoting equipment efficiency.

6. Collaboration: Collaborate with internal teams, including engineering and product development, to communicate client feedback, suggest improvements, and contribute to product enhancement efforts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Qualifications:

1. Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field.

2. Fluent in both Japanese and English, with excellent verbal and written communication skills in both languages.

3. Minimum of 2 years of experience in a technical support or field service role, preferably in the semiconductor or photomask industry.

4. Strong experience with hydraulic systems, high-pressure air systems, cyber systems, sensors, and mechanical components.

5. Strong problem-solving skills and the ability to work independently under pressure in a fast-paced environment.

6. Familiarity with photolithography equipment and processes is a plus.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.