IT Field Service Engineer

Dallas, Texas

Employer: Experis
Industry: 
Salary: Competitive
Job type: Part-Time
IT Field Service Engineer
Location: Dallas, TX
Travel: Yes, up to 70% annually across the US
Terms: Contract to Hire

Field Service Engineer will be repsonsible for traveling to client sites to provide training, support, mainainence and monitoring of applications used by operations team.

Duties & Responsibilities
  • Remote support desktop, laptop, and iPad, network equipment
  • Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels
  • Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call centers
  • Purchase, install, and maintain equipment such as printers, scanners etc.
  • Able to troubleshoot with the Network team on network issues related to VOIP technologies
  • Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
  • Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus)
Qualifications
  • Travel up to +70 % annually as required
  • Strong understanding of network infrastructure and network hardware.
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Fortinet FortiGate experience is a big plus.
  • Must be familiar with a wide base of technologies such as networking, network service (DHCP, DNS), wireless networking, and network security
  • Working knowledge of VLANs and routing
Created: 2024-04-19
Reference: 228423
Country: United States
State: Texas
City: Dallas
ZIP: 75287

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