Field Service Engineer - Texas
US-Texas, Texas
Employer: 3D Systems Corporation
Industry:
Salary: Competitive
Job type: Full-Time
Description
JOB SUMMARY:
3D Systems, a leading global provider of 3D printing solutions is seeking a Field Service Customer Support Engineer with
the ability to ensure optimum operational performance for hardware related to 3D Printers installed at the customers'
site. The individual is expected to deliver technical service to customers including installation, relocation, repair and
preventative maintenance.
JOB RESPONSIBILITIES:
Qualifications
Must be able to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using
equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins, which, if handled
incorrectly, can cause health hazards/injuries. Moderate physical activity required by handling objects up to 50 pounds
occasionally and/or up to 20 pounds frequently.
JOB SUMMARY:
3D Systems, a leading global provider of 3D printing solutions is seeking a Field Service Customer Support Engineer with
the ability to ensure optimum operational performance for hardware related to 3D Printers installed at the customers'
site. The individual is expected to deliver technical service to customers including installation, relocation, repair and
preventative maintenance.
JOB RESPONSIBILITIES:
- Comprehend and analyze unique customer configurations, including materials and software employed.
- Assess customers' proficiency, capability, and willingness to perform self-maintenance.
- Execute preventive maintenance tasks as directed by the Service Manager.
- Recognize and appreciate the overall business value of customers to 3D Systems.
- Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.
- Familiarity with the warranty and contract status of each customer.
- Ability to explain and emphasize the value of potential upgrades to customers.
- In-depth knowledge of the complete 3D Systems material portfolio, with the ability to communicate the advantages of different materials.
- Insight into how customers utilize the product to tailor service accordingly.
- Perform equipment repairs for customers.
- Awareness of specific customer requirements to enhance service delivery.
- Understanding of the financial implications of system failures for customers.
- Adherence to proper customer etiquette and professional communication skills.
- Knowledge of appropriate attire and protocol for various environments, including offices, labs, and manufacturing facilities.
- Effective communication during site visits, including proper exit communication.
- Proficient use of tools such as Oscilloscope, Multi-meter, Laser Power Meters, and Vacuum Gauges.
Qualifications
- High school required; AA degree from a technical school or equivalent training preferred
- 2+ years related experience in troubleshooting, configuration, installation and repair of electronic systems
- Must be proficient in MS Office
- Solid knowledge of electro/mechanical device repair with attention to detail
- Requires skills in organization, problem solving, and customer relations
- Ability to speak effectively before customers and act in an advisory capacity
- Requires exceptional interpersonal and communication skills in the business environment and a commitment to
professionally represent 3D Systems with its customers - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists - Ability to work effectively and efficiently under tight deadlines with multiple interruptions
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure
manuals - Travel required, reliable transportation, valid driver's license and clean driving record.
Must be able to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using
equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins, which, if handled
incorrectly, can cause health hazards/injuries. Moderate physical activity required by handling objects up to 50 pounds
occasionally and/or up to 20 pounds frequently.
Created: 2024-05-04
Reference: 24000027
Country: United States
State: Texas
City: US-Texas
Similar jobs:
-
Onsite Service Engineer (Sherman, TX)
Atlas Copco in Sherman, Texas -
Lead Customer Service Engineer
SAIC in Remote Work, Texas💸 $45001 - $55000. per year -
Power Plant Engineer - Service Engineering, Engineering Support Center and Line Support
United Airlines, Inc. in Houston (Intercontinental), Texas -
Field Service Tech- Engine
Transforce in Irving, Texas -
Service and Lubrication Technician -Transportation and Engineering - Argyle
Transforce in Argyle, Texas -
Service Engineer
Safran in Grand Prairie, Texas -
IT Field Service Engineer
Experis in Dallas, Texas -
Field Service Engineer II - Houston, TX
Danaher Corporation in Houston, Texas -
Bilingual Field Service Engineer (Japanese/English)
Insight Global in Round Rock, Texas -
Azure Cloud Service Engineer
Saxon Global in [houston, Tx, 77032], Texas -
Field Service Engineer 1 (Houston, TX)
Danaher Corporation in Houston, Texas💸 $50100 - $66500. per year -
Customer Service Engineer - Houston, TX
Siemens Medical Solutions USA, Inc. in Houston, Texas -
Azure Cloud Service Engineer
Saxon Global in [houston, Tx], Texas -
RF Service Engineer IV
Indotronix International Corporation in Plano, Texas -
Service Delivery Engineer, Data Protection
Saxon Global in [austin, Tx], Texas -
Sr. Automation Engineer - Service Engineering
Siemens Energy in Houston, Texas -
Manufacturing Manager Engineering Service Center
HILTI in Lewisville, Texas -
Field Service/Start-Up Engineer I
Insight Global in Richardson, Texas -
Onsite Service Engineer (Austin, TX)
Atlas Copco in Austin, Texas -
(USA) Software Engineer III - Service Reliability ...
Walmart in DALLAS, Texas