Bilingual Licensed Customer Service - Spanish

State Farm Agency, located in Tampa, FL has an immediate opening for a full-time Bilingual (Spanish/English) Licensed Insurance Sales Professional. We are seeking experienced insurance professional with an active 2-20 or 4-40 insurance license. Must be energetic and upbeat with good verbal and communication skills.

You will service existing Auto and Home policies by successfully completing transactions such as policy changes, greeting customers, service requests, billing questions, rate increase calls, late payment reminders, document scanning as well as addressing service questions and concerns with policyholders.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary plus /bonus
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Bilingual (Spanish/English)
• Florida insurance license 2-20 or 4-40 is REQUIRED.
• Criminal history background check will be required.
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Good phone skills
• 1-2 years of successful insurance customer service
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.