Business Analyst (Hybrid Option)

Under the general direction of the Information Technology Supervisor II, the ITS I will assume a lead Business / Systems analyst role within the CAPMAN team. The ITS I specializes in analysis, requirements, testing, and coordination activities. The ITS I acts as a liaison between non-technical program staff and information technology (IT) stakeholders as they relate to the CAPMAN system. The ITS I will be responsible for developing reports and screen layouts, facilitating analysis and design meetings with customers, creating test scripts, performing QA testing on all system changes, and documenting changes to the CAPMAN system. The ITS I may provide technical help on other systems.

Key Roles and Responsibilities performed by this position:

Client Services
Performs as the subject matter expert on the most complex data processing projects. Oversees development of technical, general, and detail specifications and requirements. Acts as a liaison between the business units and the Enterprise Technology Services (ETS) division to ensure SQL scripts are run in the proper CAPMAN environment, in the appropriate order and validates script results through the CAPMAN user interface or via SQL scripts. Coordinates analytical activities and shows leadership in identifying new issues and business opportunities. Makes recommendations to management on technical security requirements, business requirements, and analysis specifications such as Systems Requirements and System Design documentation

System Engineering
Services as the department's 820 Medi-Cal Managed Care (MMCD) System Liaison. Performs secondary maintenance functions for other systems such as Electronic Accounting Modular Interface. Develops business and system requirements, provides oversight, and discusses existing or new technology with contracts and vendors. Makes technical recommendations regarding systems and problems requiring solutions. Coordinates problem solving and ensures conformity to methods, standards, and practices with management, other IT staff, vendors, and external entities. Gains and maintains knowledge of systems analysis techniques. Has knowledge of, and understands the roles and responsibilities of oversight and regulatory agencies and assures quality control and dependability.

Business Technology Management
Provides technical expertise and performs as the subject matter expert for system changes during all phases of the SDLC. Oversees and/or performs analysis, design, and testing efforts, as well as deliverables through implementation and maintenance of the most complex information technology systems. Creates and/or updates system support documentation, analysis documentation, training documentation and business process documentation. Recommends and documents implemented improvements for the continued support of critical CAPMAN functions. Provides assistance with monitoring trouble tickets through resolution. Performs queries and analysis support using Microsoft tools such as, Excel, Word, Visio, and SQL Server. Acting as the subject matter expert, utilizes Microsoft tools and in-depth data analysis to complete daily 834, monthly 834, and monthly 820 EDI transaction reconciliation process.
With minimal supervision, the incumbent provides intermediate knowledge and expertise for the software development lifecycle phases. Working with both technical and non-technical staff, uses both written and oral communication skills with team members, managers, vendors, contractors, and end users. Works independently and has wide ranging responsibility for object oriented application technology development and support.

Perform other duties as assigned and appropriate to the classification.

The salary offer for this position will start in the lowest range. State salary negotiations are only viable for selected candidates who can demonstrate ability to command more than the starting rate in a comparable position.

Full benefits packages available for employee and dependents.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This recruitment may be filled via a Training and Development assignment.

This position is eligible for telework. Please refer to the duty statement attached below and the "Working Conditions" section on this Job Control for additional information.

You will find additional information about the job in the Duty Statement .

Working Conditions

DHCS has embraced a hybrid work environment. Regular or recurring telework may occur as part of the incumbent's ongoing regular schedule per DHCS's Telework Policy, in accordance with Government Code Sections 14200-14203.

Telework is based on operational needs for employees who can perform their essential functions remotely and/or whose duties are conducive to teleworking per DHCS' Telework Policy and in accordance with Government Code Sections 14200 - 14203 for employees residing in California.

Should the incumbent ever need to report to an office, they will need to report to a DHCS office located in Downtown Sacramento.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-445353

Position #(s):
802-352-1402-XXX

Working Title:
Business Analyst (Hybrid Option)

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $10,536.00

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
DHCS is California's health care safety net, helping millions of low-income and disabled Californians each and every day.

DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all. To accomplish this, DHCS finances and administers state and federal health programs, including medical, dental, mental health, substance abuse treatment services, and long-term care. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.

DHCS is a dynamic department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.

DHCS is committed to addressing disparities with our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunities.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following these simple steps:

Review the education and experience minimum qualifications (MQ's) of the

Information Technology Specialist I

. See the Minimum Requirements section above.

Complete the statement of qualifications and the state application by clicking "Apply Now" above. See below for detailed application instructions.

Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.

Once you have applied, take the Information Technology Specialist I

Applicants must include a Statement of Qualifications (SQQ) for this recruitment. The

SQQ is a narrative discussion, not a cover letter, prepared by the applicant describing

how their skills, knowledge, abilities, education, training, and experience, quali fy them

for the position. The SQQ serves as documentation of the applicant's ability to present

information clearly and provide DHCS additional information about their experience and

qualifications concisely in writing. The DHCS may not consider applicants who fail to

provide an SQQ with their application. Resumes do not take the place of the SQQ.

The SQQ must be no more than two pages in length, double-spaced and using 12-point

font. You must indicate your Full Name and Job Control Number at the top right corner.

Candidates who do not complete and submit an SOQ may not be considered for

this position.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/26/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services
Attn: Certification Technician JC-445353
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services
JC-445353
1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814
Drop-off location is open weekdays; closed on weekends and holidays
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
• Question: Describe from one of your projects - a instance when you identified a business problem and provided a solution that improved operations.
• Question: Please provide an example of how you managed expectations of different stakeholders during a project, while keeping them aligned with project requirements?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Demonstrates extensive knowledge of the principles of public administration, organization, and management; information technology systems equipment, software, and practices; analytical techniques; technical report writing. Independently secures resources to complete assignments and solve problems.
Ability to: Analyze information and situations, identify and solve problems,
reason logically, and draw valid conclusions; develop effective solutions; apply creative thinking in the design of methods of processing information with information technology systems; monitor and resolve problems with information technology systems hardware, software, and processes; establish
and maintain effective working relationships with others; communicate
effectively. Strong writing skills to create and complete detailed, complex
system documentation, future Budget Change Concepts (BCC), Budget Change Proposals (BCP), and Software and Contract procurements.

Benefits
DHCS offers a competitive pay schedule and work-life balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee's bargaining unit and conditions of employment. Some of these benefits:

• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental, and vision insurance
• Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days.
• Pension where employees contribute monthly, as does the Department
• Health insurance in retirement
• Employee Assistance Program
• Loan forgiveness under the federal Public Service Loan Forgiveness Program

For the latest information on the benefits offered by the State of California, please explore the Health Benefits Summary provided by CalHR.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Nicolle Caughman
(916) 713-8030
Nicolle.Caughman@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g., transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under "Additional Documentation") must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the "Examination(s) or Job Titl e(s), For Which You Are Applying" section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

Completing the application

A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Here is the link to the exam bulletin for

Information Technology Specialist I Exam

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov

For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.