Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities



The Business Analyst will own drafting and managing the requirements of the Operation Risk and Corporate Medical. This role will work closely with Product Manager, Project Manager, Business owners and other IT team members in scoping, analysis, case development and will work closely with Business partners to ensure corporate and station emergency response system works flawlessly when activated. This role requires attention to detail and strong sense of urgency to be successful. United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

• Responsible for collecting and documenting business, functional and technical requirements
• Creates user stories to be implemented by the cross-functional agile teams in support of digital product development, integration, enhancement, or maintenance.
• Experience working in Agile development environment.
• Hands on experience writing test acceptance criteria, test cases and assisting QA teams in building test plans.
• Proficiency in any application life cycle management (ALM) tools such Azure DevOps (Preferred), JIRA etc.
• Provide support to the Product Managers, Project Managers, Team Leaders, and the Business Units to define business rules and data analytics that can assist in enhancing the digital portfolio strategy.
• Guides the team to ensure a solid understanding of the requirements, expectations, deliverables, dependencies and the end state vision of the features that are being developed.
• Provides guidance and facilitates conversations as needed on sizing stories, choosing stories for sprints, splitting stories and determining technical story details.
• Coordinates with the Product Manager on prioritizing and grooming the product backlog.
• Assist end users with creating User Acceptance Test plans and execute the same.
• Work with QA engineers to help design test automation and execute test cases.
• Effectively communicate relevant information to key stakeholders including software developers, architects etc.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Qualifications



What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, MIS, Engineering, or related field.
• 2+ years digital experience.
• Excellent problem-solving, listening, written and verbal communication, and decision-making skills.
• Reliable, punctual attendance is an essential function of the position.
• Successful completion of interview required to meet job qualification.
• Bachelor's degree in information technology, Finance, Business or related field or equivalent experience
• Must be legally authorized to work in the United States for any employer without sponsorship.

What will help you propel from the pack (Preferred Qualifications):

• Prior experience and strong domain knowledge on Airline industry
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Exposure to Power App and Power Automate is a huge plus