Business Analyst (Customer Facing) - LATAM

Insight Global is looking for a customer facing Business Analyst for one of their large media and entertainment clients. This is a contract role, slated until July 2025 and is requiring working Pacific Standard Time. This Business Analyst will supporting the clients' creative asset management ecosystem; MediaCloud application. This candidate will work on the existing application as well as the rebuild project. This person will also be involved in projects for the television station. At a high level, this project is focused on a transition from a legacy application and delivering specific geographical content to perspective TV stations. This includes commercials (national and local), syndication programs, live events and promos. This candidate will lead multiple activities such as customer engagement, business workflow discovery, use case definition, workflow modeling, and managing complex requirements, while serving as a customer liaison between the business and development, QA and production support teams. This Business Analyst will be involved in discovery set ups, requirements gathering, creating tickets within Jira, refinement, backlog and priorities. It is crucial that this person have experience gathering requirements directly from the customer.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

5+ years of experience as a Business Analyst, specifically gathering requirements from the u /customers
Excellent written, verbal, and visual communications skills, including creation of project documentation, presentation materials, and presenting to business functional, and technical audiences
Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban
Expertise in business stakeholder engagement and relationship management
Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end-end workflows
Hands-on experience on tools such as MS Office, Google Suite, Visio, Lucidchart, JIRA, Confluence, Invision

Nice to Have Skills & Experience

Media Industry experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.