Business Development Representative - Houston, TX

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Business Development Representative (BDR) at Empower Pharmacy plays a vital role in driving the company's growth by identifying and engaging with potential clients, aligning directly with our values of people, service, quality, and innovation. This position is critical for expanding our reach and introducing our innovative products and services to new markets. Your expertise in prospecting, leveraging digital tools, and understanding our product offerings will be instrumental in generating high-quality leads that support the company's mission of providing affordable, life-enhancing medications.

In this role, you will utilize your deep product and compounding knowledge, staying current on industry trends and regulatory changes. Your ability to conduct thorough online research using platforms like Sales Navigator, Zoominfo, and social media will enable you to locate potential prospects and generate Market Qualified Leads (MQLs). By initiating contact with key decision makers, you will introduce them to Empower's value proposition, effectively communicating how our products and services can meet their needs. Your meticulous attention to detail will ensure that all data and new leads are accurately entered and updated in the Salesforce Customer Relationship Management (CRM) system.

Collaboration is key in this role, as you will work closely with both Inside and Field Clinical Liaisons to support sales activities, including scheduling meetings, generating Sales Qualified Leads (SQLs), and assisting with events like Lunch and Learns. Your expertise in report generation using Salesforce and other internal systems will be crucial in providing support for prospecting efforts and helping Clinical Liaisons manage their territories effectively. Additionally, you will ensure that all communication touchpoints are executed on time, maintaining a high standard of professionalism in every interaction.

We invite you to join Empower Pharmacy as a Business Development Representative, where your efforts in generating leads and supporting sales activities will play a crucial role in our mission to help people live healthier, happier lives. By expanding our market presence and introducing more providers to our innovative products, you will contribute to increasing access to quality, affordable medication. Join us in making a meaningful impact in the healthcare industry while advancing your career in a dynamic and growth-oriented environment.

Duties and Responsibilities

• Possesses detailed product and compounding knowledge and staying up to date on new products and regulatory changes.
• Conducts online research and utilizing information channels such as social media, internet research, Sales Navigator, and Zoominfo to locate potential prospects and generate MQLs.
• Utilizes digital and prospecting tool expertise to identify contacts, clinic knowledge, and customer "triggers," and determining the best means for initial contact.
• Initiates contact with key decision-makers and introducing the company's products and services while leveraging company benefits and Empower's value proposition.
• Enters all data and new leads into the Salesforce CRM and updates each CRM profile with detailed and accurate information as it is discovered.
• Qualifies prospect calls and discover all critical details that answer all the Business Development Representatives' qualifying questions with the goal of identifying a solution for Providers and creating a meeting for the Clinical Liaison, thus generating SQLs.
• Serves as the expert in generating reports using Salesforce and other internal systems, providing critical support for prospecting, and assisting both Inside and Field Clinical Liaisons in managing their territories and teams.
• Collaborates with both the Inside and Field Clinical Liaisons to support sales activity that results in opportunity generation via drop-ins, additional scheduled meetings, and supporting Field Sales with Lunch and Learns.
• Ensures that all cadence touchpoints (calls, emails, and text) are executed on-time and within the BDR's cadence structure for each outbound lead.
• Supports, qualifies, and enters conference lead list information into the Salesforce CRM.
• Maintains a high standard of professionalism in verbal and written communications and following established sales operating procedures and best practices.
• Participates in all Sales Development Representative trainings and meetings based on product knowledge, development opportunities, reviewing team metrics, and sales/process changes.
• Meets and exceeds all key performance indicators related to calls, scheduled meetings, and lead generation requirements to meet and exceed all sales objectives and financial goals.
• Performs other duties assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Excellent attention to detail and an elevated level of accuracy.
• Using Salesforce or related CRM experience.
• Sales Navigator, Zoominfo, and Sales automation experience preferred.
• Expectation of mature work behavior.
• Accurately pronounce medical and pharmaceutical terminology.
• Ability to prioritize and meet deadlines on time.
• Impeccable time management skills.
• Excellent people skills and ability to communicate effectively (orally and in writing) with all levels of management and customers.
• Excellent phone etiquette.
• Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook.
• Excellent organization, prioritization skills, and the ability to multitask.
• Ability to provide accurate and efficient customer service under pressure of constant deadlines.
• Ability to work in both a home office and work office setting.
• Adaptive to change and deadlines.
• Bilingual preferred.
• Must possess critical thinking skills.

Key Competencies:

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• Associate's or Bachelor's Degree preferred.
• Requires a High School Diploma or equivalent.
• Minimum of 1 year of related experience.
• Experience with cold-calling, objection handling, and keeping control of a call.
• Experience with data analysis preferred.

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.