Senior Sales Development Representative - Houston, TX

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Senior Sales Development Representative role at Empower Pharmacy is instrumental in driving the growth and success of our sales initiatives. This position is crucial in ensuring that our products and services reach healthcare providers effectively, aligning with our values of people, service, quality, and innovation. The role requires a deep understanding of our products, compounding processes, and the ability to build strong, trusting relationships with customers, all while staying updated on industry trends and regulatory changes.

As a Senior Sales Development Representative, you will be responsible for qualifying new accounts through outbound prospecting, conducting discovery conversations to uncover the full potential of sales opportunities. You will play a key role in managing the inbound and outbound sales queues, ensuring timely responses to customer inquiries, and distributing leads effectively. Your expertise in data analysis will support the Sales Development Supervisor and Manager in tracking key performance indicators (KPIs) and monitoring queue statistics, ensuring that our sales operations are running smoothly and efficiently.

Additionally, you will take on a leadership role in training new team members and contributing to sales automation projects, representing the Business Development Team in these initiatives. Your ability to handle customer escalations, identify opportunities, and execute sales cadences will be vital in driving revenue growth and achieving sales goals. Collaborating closely with sales, marketing, and product teams, you will ensure that our sales development efforts are aligned with overall business objectives, contributing to a cohesive and effective sales strategy.

We invite you to join Empower Pharmacy as a Senior Sales Development Representative, where your skills and experience will play a pivotal role in helping us fulfill our mission of producing innovative medications that improve lives. By fostering a culture of excellence and continuous improvement, you will be part of a dynamic team that is dedicated to making a positive impact in the healthcare industry. Apply today to be a part of our journey toward expanding access to quality, affordable medication and making a difference in the lives of our customers and patients.

Duties and Responsibilities

• Professionalism and Integrity: Speaks with customers professionally that establishes a strong and supportive foundation of trust and business rapport with Empower Pharmacy.
• Handling Sales Objections: Demonstrates the ability to effectively handle and address sales objections.
• Qualifying New Accounts: Fully qualifies new accounts from outbound prospecting, calls, and cases, executing discovery conversations to identify all services and the full potential of a sales opportunity.
• Queue Management: Assists the Sales Development Supervisor and Manager with monitoring the inbound and outbound queue and ensuring customer calls are answered in a timely manner. Distributes inbound leads and cases from both the inbound lead and case queues.
• Data Support: Supports the Sales Development Supervisor/Manager with critical inbound and outbound data related to both Reps' and KPIs and outbound phone queue stats.
• Training and Testing: Acts as a key contributor to training new Sales and Business Development Team members and serves as a key tester and influencer for Sales Automation projects, representing the Business Development Team.
• Call Planning and Time Management: Develops a weekly call plan and effective time management tactics, addressing all inbound calls, executing outbound calls to leads and cases, and maintaining the Sales Development cadence structure.
• Opportunity Identification: Identifies all opportunities from SALs and schedules meetings for inside and field clinical liaisons.
• Cadence Execution: Ensures that all cadence touchpoints (calls, emails, texts) are executed on time and in accordance with the Business Development cadence structure for each lead.
• Lead Status Updates: Updates all lead statuses in accordance with the cadence structure, triggering marketing and nurturing campaigns.
• Sales Processes: Follows all sales processes to ensure effective sales operations and communicates facts without making invalidated claims.
• Training and Meetings Participation: Participates in all SDR sales training and meetings focused on product knowledge, development opportunities, team metrics, and sales/process changes.
• KPI Achievement: Meets and exceeds all KPIs related to calls, scheduled meetings, and response times to leads, consistently surpassing sales objections and financial goals.
• Develops and implements sales development strategies to generate new business opportunities and drive revenue growth.
• Collaborates closely with sales, marketing, and product teams to promote consistency across departments and ensure sales development efforts align with overall business objectives.
• Provides supportive coaching to a team of Business Development Representatives to achieve and exceed their individual and team KPIs.
• Supports content optimization for qualified.com, Revenue i.e., sequences, campaign content for guided selling, sequences, and coordinate with marketing for approval of sales messaging.
• Collects and summarizes data for the Sales Development Supervisor/ Manager to include in the ELT Month End Report, effectively communicating the "story" of Sales Development each month. This includes providing enriched data, identifying key drivers, addressing obstacles and challenges, and highlighting market trends.
• Monitoring RingDNA Data: Tracks performance metrics and call analytics to ensure adherence to quality standards and identifying areas for improvement.
• Leading Meetings: Assists in leading team meetings, providing updates, setting agendas, and ensuring that team goals and objectives are communicated effectively.
• Time Approval and ADP Management: Assists in approving and checking employee time in ADP to ensure accurate payroll and compliance with work hours.
• Coaching and Training: Provides ongoing coaching and training to team members to support their professional development, enhance their skills, and improve overall team performance.
• Process Enhancement: Collaborates with the Sales Development Supervisor to collect data, suggest process improvements, and implement best practices.
• Automation Testing: Participants a key tester for new automation implementations to ensure smooth integration and functionality.
• New Hire Training for Sales Development: Assists in training new recruits for Sales Development Team, helping them to understand their roles, systems, and processes.
• Performance Monitoring: Regularly reviews individual and team performance metrics, providing feedback, and ensuring adherence to performance goals.
• Lead Addition: Adds new leads to the system and manages the lead pipeline to ensure accurate tracking and follow-up.
• Event Management: Oversees event management, including scheduling, coordinating, and ensuring successful execution of events related to lead generation and customer engagement.
• Auditing: Conducts regular audits to ensure compliance with processes and accuracy in data management and lead tracking.
• Qualified Chats: Manages and responds to qualified chats effectively, maintaining ambitious standards of customer interaction and lead qualification.
• Performs other duties assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The vision abilities required by this job include close vision.

Knowledge and Skills

• Bilingual preferred.
• Excellent attention to detail and have a high-level of accuracy.
• Expectation of maturity, work behavior.
• Accurately pronounce medical and pharmaceutical terminology.
• Impeccable time management skills.
• Adept at handling customer escalation calls to deescalate, problem-solve, and provide resolutions.
• Product and Compounding Knowledge: Possesses detailed knowledge of products and compounding, remaining updated on new products and regulatory changes.
• Excellent interpersonal skills, ability to communicate effectively (orally and in writing) with all levels of management and customers.
• Excellent phone etiquette.
• Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook.
• Excellent organization, prioritization Skills and the ability to multitask.
• Ability to provide accurate and efficient customer service under pressure of constant deadlines.
• Ability to work in both a home office and work office setting.
• Adaptive to change and deadlines.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• Requires a high school diploma or equivalents.
• Minimum of 1 year of related experience.
• Associate or bachelor's degree preferred.
• Salesforce experience and experience in Salesforce reporting, preferred.

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.