Business Development - Sales Representative

Description:

The Solar Advisor team was established to deliver high sales conversion rates and high customer satisfaction by sending qualified solar candidates to our dealer network and direct sales teams. The Solar Advisor team is seeking experienced inside sales professionals to qualify homeowners for solar consultations in a call-center environment. It is vital that homeowners experience an incredible first impression when calling to inquire about the purchase of a solar system for their home. To succeed in this role, an individual must possess a sales and customer service-focused mindset, understand the key role they play in the sales process, and work well as a team with other departments including marketing and outside sales teams. As the first point of contact for Client  prospects, the Solar Advisor overcomes objections, qualifies leads over the phone, and schedules qualified leads for an in-home visit. This role responds to high volumes of leads in a call-center environment and will suit a dynamic individual, highly organized and able to multi-task, with a true passion for sales and customer engagement. This role works closely with Dealers, Client salespeople and sales managers, Customer Experience, Lead Generation, Lead management CRM, and Regional Marketing. This position is based in Austin, TX.


Responsibility:
Handles inbound and outbound leads in a call-center environment

The first point of contact for prospects, the voice of the company

Qualifies leads by understanding the homeowner’s energy costs, pre-screening the suitability of solar through satellite tools and scheduling in-home appointments

Listens to homeowner interests and concerns while providing feedback relevant to that specific homeowner

Maintains high end-customer satisfaction by guiding quality prospects through the sales channel and process

Accurately captures all customer related data into Salesforce (CRM)

Works with lead transfer and appointment process issues

Meet and exceed monthly quotas and service level agreements while working in a fast paced environment

Willingness to be available and work outside of standard business hours, those that are most convenient to CA residential homeowners Knowledge,

Skills and Abilities:

Strong work ethic, good business acumen, and above average customer service orientation

Ability to work shifts during all coverage hours: 8am – 10pm, seven days a week. Schedule may change due to business demand.

Inside sales experience gained within a sales quota environment preferred

Strong project management and communication skills, with the ability to manage multiple programs and meet tight deadlines

Experience with Salesforce.com

Self –starter, ability to work independently with moderate direction in a fast-paced environment

Strong computer skills, including strength in MS Excel, Word, and PowerPoint

Exceptional communication skills, in particular telephone and written

Team player with a positive attitude

2+ years of experience OR equivalent combination of education and experience

Strong decision making aptitude

Ability to adapt to frequent new processes and updates

Ability to maintain a calm and cool demeanor with customers when presented with challenging call or situation 

Minimum Qualifications:

High school diploma or equivalent required.

Associates degree and 2+ years related experience OR equivalent combination of education and years of related experience.