Business Process Analyst, M3P Quality Management- Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Process Analyst (MP3) will support the Medicare Prescription Payment Program (M3P) Quality Management function. As part of this new program team, be part of an accountable and strategic team to ensure critical performance measures are available to internal business functions and external clients/health plans. Additionally, contribute to the regulatory requirements and audit activities through thoughtful evaluation of performance guarantees and service level agreements. Participate in related root cause and remediation activities, in conjunction with business partners, and support improvement opportunities within the billing, payment, and ledgering operations, along with additional teams supporting systems driving the end-to-end business process. Ideal candidates have prior experience understanding components of business processes and how they fit together into broader capabilities. The ability to coordinate and/or build appropriate and meaningful dashboards is essential to success in this role.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Quality & performance dashboards
  
  
  • Support development of critical program performance dashboards
  • Review dashboard outcomes, highlight key callouts, summarize findings
  • Support escalation-related activities
• Support quality-related activities
  
  
  • Prepare and present information with key internal business functions
  • Contribute to short/long-term remediation quality recommendations across all impacted functions
  • Support overall program capability improvements
• Program performance support
  
  
  • Support maintenance of team process documentation, including program SOPs
  • Support maturation of the program and team contributions
  • Critically evaluate current state program processes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience participating in quality-related continuous improvement activities with key internal business functions
• 1+ years of experience supporting or building Quality/Performance dashboards, creating measurements/control plans and trend reporting
• 1+ years experience supporting escalation activities
• 1+ years experience supporting Rapid Root Cause Analysis (RCA) and remediation actions
• Experience using Power BI data visualization tools; intermediate skills with the ability to consult on layouts
• Intermediate Excel skills with the ability to collect and chart data
• Intermediate PowerPoint skills

Preferred Qualifications:

• Project Management experience
• Medicare experience
• Visio skills
• SharePoint List Development experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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