About Bay Path University:

When Bay Path opened its doors to students in 1897, it had a very clear goal: to provide a practical, affordable, and career-oriented education to prepare students to not only meet the needs of companies, organizations, and communities but to also thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student...to start them on the road of success. That spirit and philosophy is best reflected in our shared vision, "At Bay Path, every learner's dreams of a better career, a richer life, and a brighter future will be realized."

Recognizing that our learners come first, we know it is equally important that we develop, cultivate, and sustain a culture that binds us together as a community. As part of the University's ongoing commitment to diversity, equity, inclusion, and belonging, we draw upon our eight Core Values-beliefs that provide the internal framework and a moral compass for how we work and interact with each other.

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges and Graduate Programs by The Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA, and a satellite location in East Longmeadow, MA, Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.

For 125 years, we have been committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or We Empower Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change. Be Bay Path.

We invite you to visit our website at www.baypath.edu where you can learn more about Bay Path University.


Job Description:

JOB SUMMARY:

The Business Strategist & Project Manager maintains a global lens and ensures that Bay Path University's three critical systems (Salesforce, Pathify, and Jenzabar) and processes respective to those systems collectively serve the community. This position will work collaboratively with key stakeholders (admissions, marketing, student services, and partnerships) to optimize the performance of the critical platforms mentioned above. The Business Strategist & Project Manager will also provide project management oversight to ensure that budgets, timelines, and functionality are delivered as specified by a variety of stakeholders. This individual will coordinate efforts across the institution to consider and implement templates, workflows, and data structures to achieve operational efficiency and effectiveness, especially through an emphasis on increased automation. The Business Strategist & Project Manager will provide a replicable framework for integrating new departments into the data environment to expand the unification of customer service level support across the University. This is a full-time, twelve-month staff position funded in part by a US Department of Education Title III grant.

ESSENTIAL JOB FUNCTIONS:

• Serve as the primary CRM strategist in support of the Title III Grant.
• Ensure continuity of the design of the structure of data stored within the CRM and affiliated tools through collaboration with CRM Administrators for Admissions & Student Support Services.
• Implement plans for regular internal system audits and system upgrades.
• Lead Business Innovations work group to identify high-value institutional needs that will drive operational transformation in service of the university's mission and strategic goals.
• Lead the evaluation, scope, and completion of new development requests.
• Support change management activities in core business processes, especially those that service students.
• Work with user community members to define and document development requirements.
• Lead the design of templates, forms, and workflows in accordance with user discovery and data management practices to increase operational efficiency and effectiveness.
• Work with Data Engineers & Data Analysts to design reporting and data validation projects.
• Assist in research, testing, integration, and implementation of new applications that extend the functionality of the CRM, SIS, and portal.
• Attend and conduct trainings as required. Perform any other job-related functions as assigned.

Requirements:

QUALIFICATIONS:

• Bachelor's degree in a related field required, additional project management certification or master's degree preferred.
• Minimum of 2 years experience in business or operational analysis and strategy development.
• Minimum of 2 years' experience in CRM implementation, administration, and development with a strong working knowledge of CRM and relational databases. Saleforce experience preferred.
• Strong experience and skill in the management of multi-stakeholder projects.
• Strong problem-solving skills.
• Experience in higher education preferred.
• Ability to work with confidential material with integrity and discretion.
• Detail oriented and passionate about accuracy and integrity of systems data.
• Full understanding of FERPA regulations and their implementation in the higher education workplace.
• Demonstrated ability to work collaboratively and communicate effectively.
• Excellent computer skills, including word processing, spreadsheet software, and database maintenance.
• Knowledge of Jenzabar or other student information systems helpful.
• Ability to collaborate effectively with a wide range of people.
• Excellent verbal, written and interpersonal communication skills.
• Exceptional customer service skills.
• Ability to effectively prioritize multiple responsibilities and adhere to deadlines.
• Strong problem identification/solving skills.
• Ability to be self-starting and self-directed and to prioritize and organize work accordingly.
• Ability to follow University policies and procedures.
• Commitment to a culture of diversity, equity, and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences different from ones' own.
• General knowledge of the University's mission, purpose, and goals and the role this position plays in achieving those goals.

Additional Information:

Commitment to Diversity, Equity, and Inclusion
Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.


Application Instructions:

Applicants for this position should attach a cover letter, resume / curriculum vitae, and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds. An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff.

Bay Path University is a smoke and tobacco-free community.

All offers of employment are contingent on satisfactory background checking.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1157.