Reason: Replacement current contractor

Pay Range: $ 45-50/hr. on W2

Duration: 3 Months (FTE OR Extension is likely to happen)

Location : REMOTE 2225 Lawson Lane, Santa Clara, CA - 94105

Education Requirement: BA/BS degree in Information Systems or related disciple required; Advanced degree a plus

Job Title : Business Systems Analyst

Team: ServiceNow is seeking an enthusiastic Senior Sales Business Analyst to join the Sales Process and Infrastructure team where we strive to make the world of selling better by optimizing and supporting Sales processes and infrastructure.

What you will do in this role:

• The individual will be a key member of our Sustaining Business Systems team, partnering and supporting our internal customers in the Sales ecosystem by driving efforts related to maintaining, enhancing and improving systems and creating efficiencies. This includes partnering with Product Owners (PO), other Business Analysts, and extended team members in the transformation and re-engineering of all related business processes, system enhancements, issues and questions. This role reports into the business and not IT.
• Perform business requirements gathering and analysis: documenting current state and desired/future state business processes, outlining impact and opportunities, and ensuring solutions meet business needs and requirements.
• Evaluate business processes, anticipate requirements, identify areas for improvement, and work collaboratively and cross-functionally to develop and implement solutions.
• Manage projects and monitor progress by tracking activity, resolving problems, recommending actions, and providing status updates, serving as a liaison between stakeholders, internal partners, and users.
• Work cross-functionally with all Sales support teams to drive alignment and optimize end-to-end processes that will increase deal velocity.
• Actively participate in regular backlog grooming activities, prioritization and sprint planning including working with stakeholders to understand and develop power point presentations on business needs.
• Provide a combination of functional and business expertise to our IT partners to assist with the implementation of system changes and enhancements.
• Engage with Sales Enablement teams to support communication and training efforts related to new features, enhancements, and best practices.
• Provide demos to our stakeholders and business teams.
• Participate in special projects and other duties as needed.

In order to be successful in this role, we need someone who has:

• 5 years of relevant experience in Sales or Business Operations.
• 5 years as a Business Analyst/Business Process Analyst or similar role working with Sales tools including CRM, Customer Lifecycle Management (CLM), Configure, Price, Quote (CPQ), Forecasting & supporting back office applications, preferably in a SaaS environment.
• Comfort with learning new technology. Experience with Microsoft suite of products, including Dynamics CRM, is strongly preferred.
• Experience writing detailed user stories, collaborating with business system analysts and developers and working with stakeholders to deliver enhancements through an agile sprint process.
• Exceptional critical thinking skills: using logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems.
• Experience engaging with all levels of the Enterprise with the ability to influence stakeholders and work collaboratively to determine acceptable solutions.
• Attention to detail with excellent planning and organization skills and can adjust to changing demands to prioritize multiple deliverables and tasks in a fast-paced environment.
• Excellent written, verbal skills, interpersonal, and problem-solving skills with tenacious follow-through.
• Proven ability to work both independently and as part of a team while demonstrating key traits of creativity, initiative and flexibility.
• Strong team player with ability to build relationships and the experience collaborating with and supporting geographically dispersed users.

Manager Notes:

• Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

o Knowledge of CRM systems.

o SME in lead to cash processes.

o Ability to demo and present to leadership.

• What backgrounds/skills can we be more flexible with that can be learned on the job?

o NA

• Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

o Yes this is just for now Oct 1- Dec 31 st but extension and conversion will be in the options.

• Does this position require to sit onsite or travel to an SN office?

o Flexible to SN office but majority remote.

• Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)

o Yes- Majority time is PST but flexible to hire east coast to work PST and IDC hours ( Please note this role will need some IDC hours throughout the week as well)