Piper Companies is looking for a Call Center Specialist to join a thriving Biotech Company located outside of Raleigh, NC. This is an onsite role with great benefits and bonus potential!

Essential Duties of theCall Center Specialist:

• Provide personalized case management services to patients and healthcare workers
• Establish trusted relationships with callers to effectively resolve issues
• Partner closely with internal team members to deliver customized reimbursement support to patients
• Demonstrate comprehensive grasp of program services to support the individual needs of each patient

Qualifications of theCall Center Specialist:

• 4+ years related customer service experience and an Associates degree OR 2+ years related customer service experience and a Bachelors degree
• Must be able to work onsite M-F in Morrisville, NC
• Must demonstrate soft skills required to field incoming calls as necessary
• Proficiency with Microsoft Office suite
• Any professional healthcare experience is a big plus

Compensation for theCall Center Specialist:

• Up to $60,000 annually plus multiple bonus potentials
• Medical, Dental, 401k, PTO, paid holidays
• Lunch provided daily

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