Campus Services Specialist

Summary

Operating Title
Campus Services Specialist

Long Classification Title
Administrative Assistant III

Campus Location
Durham

Department
UNH Dining ID Office

Summary of Position

This position supports the operation of the Campus Services Office by providing excellent customer to service students, parents, faculty, staff and campus guests; maintain and manage working relationships with many campus departments particularly Housing and Business Services, operate electronic systems for meal plan and debit plan management, the campus ID program, biometric identification systems and electronic financial account management; ensuring data security and integrity and provide oversight to the financial transaction of approximately $35 million in cash, check and billed revenue.

Acceptable minimum level of education
HS or equivalent

Acceptable minimum years of experience
3-5 years

Additional Job Information

Posting Number
PS4676FY24

Other minimum qualifications

High school graduation or equivalent.

Five years of office experience or five years of specialized training or higher education or any combination of experience and higher education equal to five years.

Knowledge of office practices, procedures and use of electronic equipment as required by department.

Organizational and analytical skills.

Keyboarding and computer skills, such as word processing, e-mail, Internet, spreadsheets and software applications as required by department.

Effective written and oral communication skills.

Ability to establish and maintain effective working relationships with staff, students and the general public.

Additional Preferred Qualifications

Work experience in college/university environment.

Working knowledge of Banner Student, Transact System, TruCredential ID Card system.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting
https://jobs.usnh.edu/postings/61560

Percent Time Information (FTE)
1.00

Grade
10

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

 

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date
06/18/2024

Open Until Filled
Yes

Closing Date

Posting Open to Internal Candidates Only?
No

Interested Internal Candidates Exist?
No

Job Category
Hourly Staff (Non-Exempt)

Appointment Type
Regular

If TERM position provide projected end date

Equipment/Instruments

Drivers License and Physical Requirements. Please check all items that apply.
None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

Provide customer service to students, parents, faculty, staff, and campus guests in the office, on the phone and via electronic means. Solve parking, meal plan, debit plan and ID related issues utilizing a high level of conflict resolution and research to assist customers. Maintain confidentiality in handling and communicating sensitive or restricted information.

Duty/Responsibility

Open, close and change customer accounts in all parking, dining, and ID systems. Does research, basic analysis, and provides reporting and recommendations for management use from Tr these systems.

Duty/Responsibility

Act as a liaison between Campus Services and other key UNH Departments to meet their needs of dining, ID, and parking services. Residential Life preparing Hall Directors meal plans and Dining Dollars, UAHD & RA meal plans. Billing RA & UAHD meal plans in Banner and coordinating billing for Hall Directors meal plans and Dining Dollars. Work with Admissions and the Graduate School acquiring student lists for imports into office databases. Coordinate with Admissions and the Graduate School to acquire lists for imports into office databases. Provide support to First-Year programs to ensure that orientation and First Year events are successful. Arrange and coordinate parking utilizing special event management systems for conferences, seminars, and other special events. Create special event reports and communicate event needs to other staff members. Work with University Conferences and Catering to provide meal plan, ID, and parking support to various campus and non-campus customers including conferences, camps and academic programs during the summer session.

Duty/Responsibility

Create billing for all parking, dining, and ID transactions, including end of day reporting. Assist with reconciliation of debit accounts, meal plan sales, and other external and internal billing for parking, dining, and ID services ($10 million annually) with Finance.

Duty/Responsibility

Plan for the future operation of the Campus Services office. Engage in strategic planning activities.
Participate in self-development activities. Attend Training and Development opportunities.

Duty/Responsibility

Other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

Resume/Vita

Cover Letter

Optional Documents