Cardiovascular Surgery Scheduler

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you've made to our country. We're proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

The #1 Best Hospital in DFW | UT Southwestern Medical Center (utswmed.org)

Employee Benefits:

• Free/paid medical insurance for full-time employees
• Contributions to the Teacher Retirement System (TRS)
• Tuition reimbursement programs
• Employee discounts (Hotels, Gym Membership, Cellphone, etc.)
• Onsite childcare facilities
• Attractive paid time off package
• Yearly merit increase based on an employee's fiscal year performance.

To learn more about the Benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

SUMMARY

The Cardiovascular Services Scheduler completes daily functions of the diagnostic and/or point of service schedulers which includes but not limited to outpatient laboratory, imaging, interventional and/or electrophysiology procedures. The Scheduler is responsible for answering incoming calls, verifying patient information, scrubbing EP/Interventional schedules on a daily basis to ensure proper room utilization (Rooms 8,7, 9, 10, 11 & 12) and optimization of services provided in our CVIR area. Additionally, the Scheduler will be responsible for scheduling appointments and/or procedures; and should be able to directly interact with various hospital partners and patients while maintaining a patient-centered attitude with compassion. The Scheduler should aim to be part of an elite team that supports UT Southwestern operations and initiatives.

MINIMUM QUALIFICATIONS

• Two (2) years' of experience in a medical office environment; prefer at least 1 year in healthcare scheduling; surgery scheduling experience preferred High School graduate or HS equivalent; years of college preferred.
• Basic PC/software application skills; Radiology Information System/Scheduling applications preferred.

ESSENTIAL FUNCTIONS

Job Duties:

• Schedules all interventional & electrophysiology procedures in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions.
• Completes patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling.
• Works closely with Management/Service Line administration to ensure efficient scheduling of all department resources.
• Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows.
• Provides the Ordering Physician Office with a procedure appointment date/time within 24 hours for STAT requests, escalating to department leadership as appropriate. Manages Schedule Order work queues according to daily assignment, maintaining service standards for contacting patients to schedule imaging appointments.
• Manages documents received via e-mail or electronic fax, scanning as appropriate to the electronic patient record.
• Provides all patients with the necessary information (FAQ's & instructions) prior to their procedure (via MyChart, Secured Email, Mail) Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available.
• Maintains readiness to work outside of normal business location as per the needs of the department to provide coverage in designated clinical locations. Attends all Lunch & Learns that are provided by the CV service line that aligns to their day-to-day functions.
• Maintains quality, productivity and time and attendance standards as defined by manager. Participates as needed with any scheduling application upgrades and/or transitions. Performs other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Work requires at least one year of scheduling experience.
• The following is the acronym, "PACT", and is fundamental to all clinical positions at UT Southwestern Medical Center:
  • P-Problem Solving: To achieve excellence in patient care and service, all employees are expected to take ownership in solving problems effectively, efficiently and to the satisfaction of the patient.
  • A-Ability, Attitude and Accountability: In keeping with a professional healthcare environment, all employees are expected to have the ability to perform their jobs and to appear and conduct themselves in a professional and positive manner.
  • C-Communications and Compassion: It is our goal that all our communications are clear, courteous, timely, and delivered with compassion, respect and appropriate confidentiality.
  • T-Teamwork: In our medical environment, our patients regard every employee they encounter as a member of the Southwestern Medical Center team.
• Our goal is to individually work hard to contribute to our team, support our co-workers, and to achieve not only excellent patient care and service, but also a satisfying, caring environment for each other.

WORKING CONDITIONS

• Work is performed primarily in a hospital or hospital clinic environment.
• Walking, standing, bending, turning and stooping.

This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.