Chariot Program Coordinator - Research-Chariot Program (1.0 FTE, Days)

Patient Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Chariot Program Coordinator will be responsible for managing and optimizing the use of technology to support education and training initiatives within the hospital. This role involves the development, implementation, and evaluation of technology-based educational programs for clinical and non-clinical staff. The coordinator will work closely with various departments to ensure that training programs are effectively delivered, accessible, and aligned with the hospital's overall goals and compliance standards.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Acts as a liaison and resource between the Childhood Anxiety Reduction through Innovative and Technology (Chariot) program, LPCHS School, and the Child Life and Creative Arts Programs, rehabilitation program, volunteer program, and chariot assistants
• Acts as a consultant/resource for the LPCHS teachers, PTs, CCLS, volunteers to aid in the development of an evidence-based, technology-integrated curriculum appropriate to LPCH patients and family.
• Develops an evidence-based, technology-integrated curriculum appropriate to LPCH patients and family. Engages in interpersonal communication and can communicate with staff, patient and their families, and IT team members to identify and address their technological needs.
• Coordinates the clinical activities of the Chariot CCLS, PT, Chariot assistants, and volunteers, which includes the full scope of hiring and onboarding of volunteers and conducting daily huddles with the team. In addition, schedules staff according to the needs and requests.
• Coordinates/tracks requests for technology support and works to resolve Immersive Technology equipment issues, such as virtual reality (VR), augmented reality (AR), and projectors.
• Primarily responsible for data collection regarding technology use and collaborates with CHARIOT team to share data and analysis in compliance with Health Insurance Portability and Accountability Act (HIPPA). Oversees equipment, supply allocation, and tracking. Facilitates periodic inventory review of VR headsets, projectors, and ancillary equipment.
• Acts a primary liaison between the clinical team and physician directors to ensure we are responding to the requests and needs of the departments, patients, and families.
• Coordinates, maintains, and tracks the work of the Chariot Assistants and volunteers to conduct regular equipment checks, troubleshoots, and resolves issues or escalates accordingly.
• Ensures equipment meets medical center policies and procedures and is cleaned in compliance with medical center infection control guidelines.
• Facilitates training on proper use of immersive technology equipment.
• Maintains knowledge of current educational materials and trends.
• Identify resource needs (staff and volunteers) needed to delivery and sustain optimal program results.
• Direct and manage the activities of others as appropriate.
• Plan and coordinate the development and implementation of programs and activities that benefit the needs of the hospital.
• Teach, disseminate and present information about available programs and services to patients and physicians.
• Oversees volunteers and volunteer programs within the department as needed including developing volunteer training materials and maintaining volunteer schedules.
• Facilitates efficient written and verbal communication with volunteers prior to, during and upon ending their role within the department.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's Degree in a related field.

Experience: Two (2) years of directly related experience

License/Certification: None

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Technological proficiency. The ability to fully use all necessary pieces of technology, including computers, tablets, phones, online educational resources, digital platforms, or other devices
• Classroom management. The ability to effectively manage all aspects of a classroom space, appropriately integrating technology into the learning environment.
• User support. The ability to appropriately support each patient and educator using technology.
• Interpersonal communication. The ability to communicate with school staff, patient and their families, and IT team members to identify and address their technological needs.
• Problem-solving. The ability to diagnose and solve issues that might compromise the efficiency of educational technology.
• Research. The ability to identify potential new technologies that could benefit a current educational environment.
• Organization. The ability to prioritize tasks according to importance, leaving enough time to comfortably accomplish each one.
• Apply fundamental concepts related to learning in online and blended environments, including continuous evaluation, and assessment to maximize student learning.
• Investigate and use existing and emerging technologies to support student learning and engagement, collaboration, and communication in virtual and blended learning environments.
• Demonstrate knowledge of adaptive and assistive technologies to support effective virtual instruction for diverse student populations.
• Provide students with prompt and personalized feedback, monitor progress, guide student management of coursework and resources, and develop appropriate virtual interventions.
• Demonstrate the ability to manage and adapt learning experiences to each student by emphasizing inclusion and collaboration, identifying, and analyzing learners and learning tasks, goals, objectives, and assessments.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $70,283.20 to $93,236.00

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.