Citizen Services Representative/Consumer Education Community Liaison - Vacancy ID# 165148

Bachelor's Degree and two years of relevant specialized experience.
Education/Experience Substitutions
• Education: Four years of specialized experience; Associate's degree and two years of specialized experience
• Experience: J.D. or Master's degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience
*Specialized Experience:
• Consumer protection education, community engagement, or community-based organization outreach experience.
• Demonstrated public speaking experience.
• Effective communicator, with interpersonal and analytical skills to determine the best approach to reach different audiences and tailor messaging accordingly.
• Strong presentation, writing and analytical skills.
• Proficiency with Microsoft Office suite (e.g., Word, Excel, PowerPoint, etc.) and the ability to learn new computer software programs quickly.
• Ability to lift and transport up to 20 lbs. to support event operations.

PREFERRED QUALIFICATIONS:
• Demonstrated ability to create and maintain relationships with community stakeholders.
• Strong interest in consumer protection policies and programs.
• Solid organizational skills, self-motivated and detail oriented.
• Ability to work independently.
• Working knowledge of social media platforms.
• Valid NYS Driver License.
• Ability to work evenings and weekends, as needed.

Duties Description The Division of Consumer Protection (DCP) Outreach and Education Program, within the Consumer Services Unit (CSU), is charged with initiating and encouraging consumer education programs throughout the State of New York. The Program's goal is to deliver live seminars, provide rich consumer educational resources, both in print and on the Division website, and create social media campaigns that are current, practical, and concise.

Under the general direction of the Division of Consumer Protection Director and Consumer Services Unit Director, and the immediate supervision of the Consumer Education Director, the Consumer Education Community Liaison is charged with the following:

Coordinate and conduct consumer education outreach programming on behalf of the NYS Department of State Division of Consumer Protection across New York City, Nassau, Suffolk, Westchester, Rockland, and Orange Counties.

• Actively seek out opportunities to liaise with community organizations, educational institutions, local government programs and like organizations to promote DCP's consumer education programming and services.
• Create, coordinate, identify, evaluate, prepare, schedule, deliver and/or attend no less than two (2) educational consumer protection presentations, workshops, or tabling events per week. The metric measurement is no less than 26 events per quarter.
• Facilitate internal logistic planning, and execution of event requests.
• Update outreach calendar and metric records, as directed.
• Read consumer protection publications and relevant daily news articles to stay up to date on current consumer protection concerns and trends, new and proposed federal and state consumer protection laws and external consumer protection guidance.
• Cultivate strategic partnerships with organizations/individuals outside of the DCP network and maintain and track contact lists for the region of coverage.
• Represent DCP at public events and outreach meetings, including providing presentations on DCP as needed.
• Stay up to date on DCP's programs and guidance to communicate effectively and accurately regarding DCP's services.
• Stay up to date on DCP's programs and guidance to communicate effectively and accurately regarding DCP's services.
• Contribute to any Outreach and Education Program Policies & Procedures amendment processes, as directed.
Produce original digital and printed consumer education materials.
• Create, maintain and/or update brochures, palm cards, one-pagers, and other printed consumer education materials.
• Create, maintain and/or update PowerPoint presentations and other digital consumer education materials.
• All materials created should be salient, concise, in plain language and proofread before they are sent to the Consumer Education Director for review.
Work with inter-agency staff on information and resource distribution.
• Develop social media campaigns and weekly content to support Division Facebook and Twitter pages. Material shall be current, relevant, and seasonally appropriate.
• Draft consumer education articles to support newsletter requests.
• Be available, as needed, for Consumer Protection press events in the NYC media market.
• Assist with Governors Correspondence as needed.
Assist with Division of Consumer Protection programming, policy, and research as needed.
• Perform product recall assignments as a commissioned official with the U.S. Consumer Product and Safety Commission.
• Attend Division monthly meetings.
• Provide suggestions for new consumer protection policies during annual solicitation exercise.
• Support other Division activities as necessary.
• Provide assistance to the DCP Director, CSU Director or Consumer Education Director, as requested.
Expand outreach and education program skills and perform ongoing training and education.
• Participate in all mandatory Statewide Learning Management System classes.
• Identity and participate in at least two (2) additional Statewide Learning Management System opportunities annually. The additional two learning modules must be in relation to supporting the Liaison duties and/or professional growth.

Additional Comments This position is in the Exempt Jurisdictional Class, and as such the incumbent of this position serves at the pleasure of the appointing authority.

The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov.

NOTE ON TELECOMMUTING: The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Nicholas Dariano

Telephone 518-474-2752

Fax 518-402-3656

Email Address HRM.Recruitment@dos.ny.gov

Address

Street 99 Washington Avenue

Suite 1150

City Albany

State NY

Zip Code 12231

Notes on Applying If you are interested and meet the minimum qualifications above, email your cover letter, resume, and New York State Part 1 Application (https://dos.ny.gov/employment-opportunities) to HRM.Recruitment@dos.ny.gov. Please include Title, Location and Vacancy ID # you are applying for in the subject line of your email.