Claims Customer Service Representative

Claims Customer Service Representative Company American Modern Insurance Group Location Cincinnati , United States

Company: American Modern Insurance Group

Location: Hybrid (40-50% in-office in Amelia, OH, and 50-60% remote)

Job Type: Full-time

Schedule: Monday - Friday, 10am - 7pm EST (overtime required during catastrophes)

About Us:

American Modern Insurance Group is a leading insurance company committed to providing exceptional customer service and innovative products. As a subsidiary of Munich Re, we strive to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work.

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our inbound Claims contact center team. As a Customer Service Representative, you will answer high-volume inbound calls, capturing detailed information for newly reported claims, answering questions on claims previously reported, and addressing inquiries related to settlement, status, and pending documentation.

Responsibilities:

• Answer high-volume inbound calls in a fast-paced environment
• Capture detailed information for newly reported claims and answer questions on claims previously reported
• Respond to inquiries related to settlement, status, and pending documentation
• Provide exceptional customer service, ensuring customer satisfaction and loyalty
• Learn and adapt quickly to new systems, processes, and procedures
• Efficiently multi-task and manage multiple priorities
• Meet productivity and quality standards

Requirements:

• Excellent communication and interpersonal skills
• Strong customer service skills, with a focus on empathy and problem-solving
• Ability to learn quickly and adapt to new situations
• Good attention to detail and organizational skills
• Ability to efficiently multi-task and manage multiple priorities
• High school diploma or equivalent required; college degree preferred
• 1-2 years of customer service experience, preferably in an insurance or call center environment

What We Offer:

• Comprehensive medical, dental, and vision benefits
• Paid time off and holiday pay
• 401K with employer match and employer-sponsored retirement savings plan
• Onsite gym and wellness program
• Tuition assistance
• Unlimited internal career opportunities

Why Join Our Team:

• Collaborative and inclusive work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply!

Equal Opportunity Employer:

American Modern Insurance Group is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.