NYC Health + Hospitals/Gouverneur is a 295-bed Skilled Nursing Facility (SNF) with a 5-Star CMS Quality Rating located in Manhattan's Lower East Side neighborhood. Gouverneur offers enhanced, cutting edge healthcare services in a state-of-the-art space. It provides 24-hour care for individuals in need of sub-acute care, long-term care or hospice care which include services like physical therapy, occupational therapy, speech and vocational rehabilitation. Gouverneur is an academic affiliate of NYU School of Medicine and Rusk Institute of Rehabilitation Medicine.

From more than 600 Nursing Homes, Gouverneur ranks #7 in Newsweek's Best Nursing Homes in New York2024; and also received high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report's Best Nursing Homes in America 2024.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

PURPOSE OF POSITION:
Under supervision, with latitude for independent judgment, performs supervisory and/or moderately diffiL:ult clerical duties, billing, and collection functions, in addition to employee accounting systems under minimal supervision.

SUMMARY OF DUTIES AND RESPONSIBILITIES:
• Provide professional and quality customer service to employees following policy and procedures utilizing the EPIC system/ICARE
• Assists and participates in new patient/employee orientation;
• Assist in the proper handling of patients' protected health infonnation to ensure HIP AA compliance; maintain tidy work area, provide clerical coverage as needed
• Responsible for maintaining standards of Cultural Competency and Network Customer Service
• Reviews and verifies accuracy of recorded data within billing systems as needed
• Maintains current departmental files; operates usual office machines such as telephone, computer, and fax.
• Receives telephone calls and correspondence; handles inquiries and complaints pertaining to patient care issues; refers to team leader or Supervisor as needed.
• Assists with communication and correspondence to obtain and exchange complete and valid information regarding employee workers' compensations injury claim to ensure proper handling and completion of claims/request.
• Scan employee's ID and consent fonns obtained from the employee into document imaging system.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Supervises the activities of a section where clerical support staff Level III are performing routine and responsible clerical tasks in a line operation area
• Attend training programs offered by H+H Gotham for continuous job performance efficiency
• Performs other duties and accepts responsibility as assigned.

Telephone Responsibilities:
Answer telephones in a timely and professional manner; when answering the phone state name, clinic, and "I-low may I help you"; accurately record and transmit messages; locate doctors and nurses when needed; make telephone calls to other divisions as directed; make appointments as directed.
Send and receive faxes, Page personnel as requested.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
minute.

Department Preferences

QUALIFICATIONS FOR THE JOB
1. General understanding of Outpatient,

registration process, accounting procedures,
2. Experience in handling patient relations

and/or inquiries
3. Understanding of medical insurance

coverage,
4. Data entry inpllt proficiency
5. Sound knowledge Microsoft applications
6. Ability to analyze and to prioritze tasks. 7, Good oral and written communication

skills along with ability to work in a team are required.
8. Ability to work independently along with strong organizational skills is required.
9. Possess critical thinking and a can-do altitude.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB #: GGM-05292024-18417