Position: Patient Access Rep.

Job Description:

The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Act a liaison between LabCorp, the customer base and patients.
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
Inquire, clarify, and confirm customer requirements and understanding of the solution.
Provide additional customer education and information as needed.
Qualify and establish inbound new customers requesting LabCorp's products and services.
Work in multiple databases to research complex issues and questions.
Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report any discrepancies.
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance. Qualifications:
Highschool diploma or equivalent experience.
Previous experience in customer service preferred.
Knowledge of Microsoft Office.
Strong verbal and written communication.
Courteous with strong customer service orientation.
Understanding of medical terminology used in clinical setting.
2-4 years of experience.
Please reference Job number: 143277

Additional Information

All Medical Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. About Us: All Medical Personnel is a national leader in healthcare staffing recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our goal is to simplify the process with a flexible and personalized approach. Our clients range from local, regional and national healthcare organizations throughout the United States. Learn more about us at allmedical.com.