Clinical Applications Specialist I - Microbiology
Durham, North Carolina
Employer: Biomerieux
Industry: Customer Service
Salary: Competitive
Job type: Full-Time
Description
Position Summary:
The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.
Primary Responsibilities:
Education, Skills, & Experience:
#LI-US
Position Summary:
The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.
Primary Responsibilities:
- Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
- Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.
- Perform on-call duties as needed to provide 24-hour technical support to customers.
- Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.
- Manage product returns when applicable.
- Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products.
- Participate in revenue generation initiatives which include the promotion of value-added projects and services.
- Establish and maintain enterprise resource planning (ERP) certification.
- Meets quality plan standards and all departmental key performance indicators (KPIs).
Education, Skills, & Experience:
- Associate's degree in a biological science with minimum 2 years of relevant laboratory and/or medical device industry experience required.
- BS degree in a biological science preferred.
- Experience with reading culture plates, setting up samples and interpretation of growth patterns of organisms of clay media preferred
- Clinical laboratory experience in Microbiology highly preferred
- Networking or LIS/LIMS experience preferred.
- Customer facing experience preferred.
- Knowledge of bioMérieux products and Salesforce is a plus.
#LI-US
Created: 2024-06-22
Reference: 48443
Country: United States
State: North Carolina
City: Durham
ZIP: 27703
Similar jobs:
-
Retail Sales Specialist - $18.00 per hour, plus commission and incentives!
SPECTRUM in Shelby, North Carolina💸 $18.00 per hour -
Proposal Specialist II
AECOM Technology Corporation in Charlotte, North Carolina💸 $55000.00 per year -
Administrative Support Specialist
University of North Carolina at Charlotte in Charlotte, North Carolina💸 $35608 - $44510 per year -
To Go Specialist
Olive Garden in Raleigh, North Carolina -
Specialist Merchandising (Hybrid)
Food Lion in Salisbury, North Carolina -
RN Clinical Nurse Education Specialist - Medical Surgical
unc health care in Chapel Hill, North Carolina💸 $37.24 - $46.56 per hour -
Construction Safety Specialist
Orion Talent in Charlotte, North Carolina💸 $65000 - $80000 per year -
Walmart Retail Specialist
Acosta, Inc in Greensboro, North Carolina -
Substance Abuse Specialist
Indian Health Service in Cherokee, North Carolina -
12W Carpentry and Masonry Specialist
Army National Guard in Mount Airy, North Carolina -
Store Protection Specialist
Ross Stores in Greensboro, North Carolina -
Correctional Treatment Specialist (Specialty Treatment Program Specialist - Advanced Care Level)
Justice, Bureau of Prisons/Federal Prison System in Butner Federal Correctional Complex, North Carolina -
Facility Operations Specialist
U.S. Special Operations Command (Army) in Fort Liberty, North Carolina -
Walmart Retail Specialist
Acosta, Inc in Hickory, North Carolina -
Business Operations & Staffing Specialist
University of North Carolina Wilmington in Wilmington, North Carolina💸 $43320 - $47000 per year -
IMT Specialist
Samaritan's Purse in Boone, North Carolina -
Wax Specialist
European Wax Center in Gastonia, North Carolina -
Senior Financial and Subrecipient Compliance Specialist
University of North Carolina at Charlotte in Charlotte, North Carolina💸 $62100 - $67200 per year -
Consulting, Solution Specialist
Deloitte in Charlotte, North Carolina -
JB056685 - NCAOC - Field Tech Specialist
USM in Sanford, North Carolina💸 $55 per hour